At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch support.
- Company: Join a reputable dealership with a supportive and professional team.
- Benefits: Competitive salary, training opportunities, employee discounts, and a pension scheme.
- Other info: Enjoy modern facilities and a dynamic work environment with great career growth potential.
- Why this job: Make a real difference in customer satisfaction while developing your career in the automotive industry.
- Qualifications: Experience in customer service or as a Service Advisor, with strong communication skills.
The predicted salary is between 30000 - 38000 £ per year.
We are looking for a professional and customer-focused Service Advisor to join a busy and successful aftersales team in Oxford. Acting as the key link between customers and the workshop, you will ensure every customer receives exceptional service while supporting the efficient operation of the service department. This is an excellent opportunity for an experienced Service Advisor or a customer service professional with automotive experience who is looking to develop their career within a reputable dealership environment.
Key Responsibilities
- Greet customers and manage service and repair bookings.
- Accurately record customer concerns and vehicle requirements.
- Liaise with workshop technicians regarding vehicle progress and additional work requirements.
- Provide customers with updates throughout the repair process.
- Prepare and explain service invoices and associated costs.
- Promote and sell additional aftersales products and services where appropriate.
- Ensure all administrative tasks are completed accurately and on time.
- Maintain high levels of customer satisfaction and retention.
- Handle customer queries and complaints professionally and effectively.
- Work closely with colleagues across the service and parts departments.
Requirements
- Previous experience as a Service Advisor, Customer Service Advisor, or similar customer‑facing role within the automotive industry.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to work effectively in a fast‑paced environment.
- Experience using dealership management systems is advantageous.
- Strong attention to detail and customer‑focused approach.
- Full UK driving licence preferred.
What’s on Offer
- Competitive salary package with realistic OTE of £30,000 – £38,000.
- Manufacturer and in‑house training.
- Career development opportunities.
- Pension scheme.
- Employee discounts and benefits package.
- Supportive and professional team environment.
- Modern dealership facilities.
Ideal Candidate
The successful candidate will be passionate about customer service, highly organised, and capable of building strong relationships with customers and colleagues alike. You will take pride in delivering an excellent customer experience while helping the aftersales department achieve its performance objectives.
Service Advisor in Oxford employer: Pembrook Resourcing LTD
Join our dynamic team in Oxford as a Service Advisor, where we prioritise exceptional customer service and professional growth. With a competitive salary package, comprehensive training, and a supportive work culture, we empower our employees to thrive in a modern dealership environment. Experience the satisfaction of building lasting relationships with customers while contributing to a successful aftersales team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick and engaging introduction ready. Highlight your customer service skills and automotive experience to grab their attention.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in, engage with their posts, and join relevant groups. This not only keeps you informed about job openings but also shows your enthusiasm for the industry.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or in customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your automotive experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves liaising with customers and technicians, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer concerns and how to address them effectively. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your ability to connect with customers and colleagues alike.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to handle a difficult customer or explain a service invoice. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills in real-time.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if the dealership is the right fit for you.
