At a Glance
- Tasks: Support customers in their aftersales journey and drive workshop efficiency.
- Company: A well-established motorcycle dealership group on the South Coast.
- Benefits: Competitive salary, bonus opportunities, staff purchase scheme, and health cash plan.
- Other info: Flexible hours and a great working environment in a growing business.
- Why this job: Join a fast-paced environment and deliver excellent customer service while working with motorcycles.
- Qualifications: Customer-focused attitude; experience preferred but not essential.
The predicted salary is between 30000 - 35000 £ per year.
A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent. This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales. The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.
Key Responsibilities
- Ensure the workshop diary is efficiently managed and loaded
- Handle warranty claims and coordinate warranty work effectively
- Maintain accurate customer communication and data capture
- Maximise opportunities to upsell service work, parts, and accessories
- Deliver high levels of aftersales customer satisfaction
- Support the smooth day-to-day running of the service department
Requirements
- Previous aftersales/service advisor experience preferred but not essential
- Motorcycle licence advantageous but not required
- Strong organisational and communication skills
- Excellent time management and problem-solving abilities
- Self-motivated with the ability to work independently
- Flexible and professional approach to work
- Ability to build strong relationships with customers and colleagues alike
Working Hours
Summer Hours (April – September): Monday – Friday: 08:30 – 18:00 Saturdays (1 in 4, paid overtime): 08:30 – 18:00
Winter Hours (October – March): Monday – Friday: 08:30 – 17:00 Saturdays (1 in 4, paid overtime): 08:30 – 16:30
Salary & Benefits
£30,000 – £35,000 OTE Bonus opportunities Staff purchase scheme Health cash plan Reduced winter working hours Excellent working environment within a growing motorcycle business
Aftersales Advisor in Lee-on-the-Solent employer: Pembrook Resourcing LTD
Join a dynamic motorcycle dealership group in Fareham, Solent, where your passion for customer service and the motorcycle industry can thrive. With a supportive work culture that prioritises employee growth, you will benefit from competitive salary packages, bonus opportunities, and a staff purchase scheme, all while enjoying a vibrant environment that fosters teamwork and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Lee-on-the-Solent
✨Tip Number 1
Get to know the company! Research the motorcycle dealership group and understand their values, products, and customer service approach. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to aftersales and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Aftersales Advisor in Lee-on-the-Solent
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and motorcycles shine through. We want to see that you're excited about the role and ready to support our customers on their aftersales journey.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not directly in aftersales. We love seeing how your skills can translate into this role, so don’t be shy about showcasing your organisational and communication abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Know Your Stuff
Familiarise yourself with the motorcycle dealership's services and products. Understand the aftersales process and be ready to discuss how you can enhance customer satisfaction and drive sales.
✨Showcase Your Communication Skills
As an After Sales Advisor, you'll need to communicate effectively with customers and colleagues. Practice articulating your thoughts clearly and confidently, and prepare examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and workload. Share specific strategies you've used to keep track of service bookings and warranty claims, as well as how you prioritise tasks in a busy environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show enthusiasm for the role and the motorcycle industry, and express your desire to create strong relationships with customers and team members alike.
