At a Glance
- Tasks: Manage customer service journeys and liaise between customers and technicians.
- Company: Busy automotive dealership in Fareham with a focus on customer satisfaction.
- Benefits: Competitive salary, OTE earnings, Monday to Friday hours, and ongoing training.
- Other info: Great career progression opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
We are seeking an experienced and customer-focused Service Advisor to join a busy automotive aftersales team in Fareham. This is an excellent opportunity for a Service Advisor who enjoys delivering outstanding customer service while working in a fast-paced dealership environment.
As the key link between customers and the workshop, you will manage the service journey from vehicle check-in through to collection, ensuring customers are kept fully informed throughout the process. Service Advisors typically act as the liaison between customers and technicians, managing repair orders, service bookings, estimates and customer communications.
Key Responsibilities- Meeting and greeting customers on arrival
- Booking vehicles into the workshop for servicing and repair
- Accurately raising job cards and repair orders
- Providing service and repair estimates
- Liaising with technicians regarding vehicle progress
- Keeping customers updated throughout the repair process
- Upselling additional work, products and services where appropriate
- Managing warranty and service plan enquiries
- Ensuring all customer records are maintained accurately
- Delivering exceptional customer satisfaction and retention
- Previous experience as a Service Advisor within the automotive industry
- Strong customer service and communication skills
- Ability to work efficiently in a busy aftersales department
- Good organisational and administration skills
- Experience using dealer management systems would be advantageous
- Full UK driving licence
- £30,000 Basic Salary
- £36,000 OTE
- Monday to Friday working pattern
- Company benefits package
- Ongoing manufacturer and in-house training
- Excellent career progression opportunities
Service Advisor in Fareham employer: Pembrook Resourcing LTD
Join our dynamic team in Fareham as a Service Advisor, where we prioritise exceptional customer service and employee development. With a competitive salary package, Monday to Friday working hours, and ongoing training opportunities, we foster a supportive work culture that encourages growth and career progression. Experience the unique advantage of being part of a busy automotive aftersales team, where your contributions directly impact customer satisfaction and retention.
