At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service and repair needs.
- Company: Join a busy and professional dealership in Basingstoke.
- Benefits: Earn a competitive salary with great OTE, plus ongoing training and career growth.
- Other info: Enjoy a supportive team environment and opportunities for progression.
- Why this job: Passionate about cars? Deliver exceptional service and make a real difference!
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
A fantastic opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Basingstoke. This customer-facing role is ideal for someone who thrives in a fast-paced automotive environment and is passionate about delivering exceptional customer service.
You will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while maintaining the highest levels of customer satisfaction.
Key Responsibilities- Welcoming customers and managing vehicle check-ins
- Advising customers on service and repair requirements
- Liaising closely with the workshop and technicians regarding vehicle progress
- Keeping customers updated throughout the service process
- Upselling additional products and services where appropriate
- Preparing job cards, invoices, and related administration
- Handling customer queries and resolving issues professionally
- Ensuring excellent CSI and customer satisfaction levels are maintained
- Previous experience as a Service Advisor within the motor trade
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Ability to work well under pressure in a busy dealership environment
- Upselling experience advantageous
- Full UK driving licence required
- £30,000 - £34,000 basic salary
- Realistic OTE of £42,000
- Ongoing training and development
- Supportive team environment
- Career progression opportunities within a growing business
Service Advisor in Basingstoke employer: Pembrook Resourcing LTD
Join a dynamic and supportive team in the Basingstoke area, where your role as a Service Advisor will be pivotal in delivering exceptional customer service within a busy automotive dealership. With a competitive salary and realistic OTE, you will benefit from ongoing training and clear career progression opportunities, all while working in an environment that values teamwork and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you handle pressure – both are key for a Service Advisor position.
✨Tip Number 3
Be proactive! If you see a dealership you’d love to work at, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re hiring. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Advisor gig. Plus, applying directly can sometimes give you an edge over others who apply through job boards.
We think you need these skills to ace Service Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and upselling abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to liaise effectively with customers and technicians. We want to see examples of how you've handled queries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and repair processes, as this will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer – this will highlight your suitability for the position.
✨Practice Upselling Scenarios
Upselling is a key part of the job, so prepare for questions around this topic. Consider how you would approach recommending additional services or products to customers. Practising these scenarios can help you feel more confident during the interview.
✨Stay Calm Under Pressure
Working in a busy dealership can be hectic, so be ready to discuss how you handle stress and maintain organisation. Share strategies you use to manage multiple tasks and keep customers informed, as this will demonstrate your ability to thrive in a fast-paced environment.
