At a Glance
- Tasks: Lead the Service, Parts, and Workshop operations to ensure top-notch customer satisfaction.
- Company: Join a busy and successful dealership in Banbury with a supportive environment.
- Benefits: Enjoy a competitive salary, realistic OTE, and a comprehensive benefits package.
- Other info: Great career progression opportunities in a dynamic and fast-paced environment.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Proven experience in automotive aftersales management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
An exciting opportunity has arisen for an experienced Aftersales Manager to join a busy and successful dealership in Banbury. This role is responsible for leading the Service, Parts, and Workshop operations, ensuring exceptional customer satisfaction while driving profitability and team performance. The successful candidate will be a strong people leader with a proven background in automotive aftersales management, capable of motivating teams, improving processes, and delivering outstanding operational results.
Key Responsibilities
- Oversee the day-to-day running of the Service and Parts departments
- Drive departmental profitability, productivity, and efficiency
- Manage and develop Service Advisors, Technicians, Workshop Control, and Parts teams
- Ensure exceptional levels of customer service and CSI performance
- Monitor KPIs including labour sales, utilisation, efficiency, and parts performance
- Maintain compliance with manufacturer and company standards
- Handle escalated customer concerns professionally and effectively
- Support recruitment, training, and ongoing development of the aftersales team
- Implement strategies to improve retention, upsell opportunities, and overall performance
Requirements
- Previous experience as an Aftersales Manager or Senior Service Manager within the motor trade
- Strong leadership and team management skills
- Commercially aware with a proven track record of achieving targets
- Excellent customer handling and problem-solving ability
- Organised, driven, and capable of performing in a fast-paced environment
- Full UK driving licence required
What’s On Offer
- £40,000 basic salary
- Realistic OTE of £45,000 - £55,000
- Company benefits package
- Career progression opportunities
- Supportive and established dealership environment
Aftersales Manager in Banbury employer: Pembrook Resourcing LTD
Join a thriving dealership in Banbury as an Aftersales Manager, where you will be part of a supportive and established work environment that prioritises employee growth and development. With a competitive salary and realistic OTE, this role offers the chance to lead a dynamic team while ensuring exceptional customer satisfaction and driving profitability. Embrace the opportunity to enhance your career in a fast-paced automotive sector, surrounded by passionate professionals dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on an Aftersales Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the dealership and its aftersales operations. Understand their customer service approach and think of ways you can contribute to improving their KPIs. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved processes in your previous roles. This will demonstrate your capability as a strong people leader, which is key for the Aftersales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Aftersales Manager role!
We think you need these skills to ace Aftersales Manager in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in automotive aftersales management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven profitability and improved customer satisfaction in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. We love seeing genuine enthusiasm and a clear understanding of the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Pembrook Resourcing LTD
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like labour sales and efficiency. Being able to discuss how you've improved these metrics in your previous roles will show that you understand what drives success in aftersales management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your strong people leadership skills, which are crucial for this position.
✨Customer Service is Key
Be ready to discuss your approach to customer service and how you handle escalated concerns. Share stories that highlight your problem-solving abilities and commitment to exceptional customer satisfaction, as this is a major part of the role.
✨Research the Dealership
Take some time to learn about the dealership's values, culture, and any recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in the company and its success.
