At a Glance
- Tasks: Lead and develop a dynamic aftersales team to drive customer satisfaction and performance.
- Company: Exclusive opportunity with a highly confidential and reputable organisation.
- Benefits: Competitive salary, OTE earnings, and a supportive work environment.
- Other info: Confidential opportunity with potential for career growth and development.
- Why this job: Make a real impact in a fast-paced role while developing your leadership skills.
- Qualifications: Proven experience in aftersales management and strong people-management skills.
The predicted salary is between 50000 - 65000 £ per year.
Pembrook Resourcing is exclusively recruiting for an experienced Aftersales Manager for a highly confidential opportunity. The company and location will remain confidential at this stage, with full details provided to candidates selected for interview.
The Role
We are looking for an experienced Aftersales Manager who can take ownership of a busy aftersales operation, lead a team and drive both customer and commercial performance. You will be responsible for:
- Leading, motivating and developing the aftersales team
- Managing workshop and service performance
- Driving customer satisfaction and retention
- Managing departmental profitability and financial performance
- Maintaining high operational standards
- Implementing and improving processes
- Ensuring strong accountability across the department
- Developing team members and supporting their progression
- Delivering consistently high levels of customer service
About You
You will ideally:
- Have proven experience as an Aftersales Manager
- Have strong leadership and people-management skills
- Be commercially aware and target-driven
- Have excellent knowledge of workshop and service operations
- Be confident managing performance and KPIs
- Have a strong focus on customer satisfaction
- Be organised, professional and hands-on
- Be able to lead a team while maintaining high standards
What's on Offer?
- £50,000 - £65,000 Basic Salary
- £30,000 OTE on top
- 45 hours per week
- Monday - Friday
- Highly confidential opportunity
Aftersales Manager employer: Pembrook Resourcing LTD
Pembrook Resourcing is an exceptional employer for an Aftersales Manager in Southend, offering a competitive salary package and the chance to lead a dynamic aftersales team. With a strong focus on employee development and a culture that prioritises integrity and communication, you will find ample opportunities for personal and professional growth while enjoying a supportive work environment. Join us to make a meaningful impact in the automotive industry and thrive in a role that values your expertise and leadership skills.
