Senior Service Advisor
Location: Ipswich
Salary: £30,000 – £36,000 Basic | £38,000 – £42,000 OTE
Hours: Monday–Friday 8:00am – 5:30pm
Weekends: 1–2 Saturdays per month (rota basis)
The Role
We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich.
This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.
Key Responsibilities
- Act as the lead contact for service customers
- Support and mentor junior Service Advisors
- Handle customer complaints and escalations
- Upsell additional work, services, and products
- Manage daily bookings and workshop diary
- Liaise between customers and the workshop
- Ensure high levels of customer satisfaction (CSI)
- Drive aftersales revenue and efficiency
Requirements
- 2–4+ years’ experience as a Service Advisor
- Previous senior / team leader experience (or ready to step up)
- Strong customer service and sales ability
- Experience using systems like Kerridge / Pinnacle (preferred)
- Ability to work in a fast-paced dealership environment
- Full UK driving licence
Package & Benefits
- £30k–£36k basic depending on experience
- £38k–£42k realistic OTE
- Bonus scheme (monthly + CSI-based)
- Manufacturer training
- Career progression opportunities
- Pension & staff discounts
Senior Service Advisor in Ipswich employer: Pembrook Resourcing Careers
Join our dynamic team in Yeovil as a Vehicle Technician, where you will enjoy a supportive work culture that prioritises professional development and offers industry-leading training. With competitive salaries and the potential for significant earnings, we provide a rewarding environment for skilled technicians to thrive while working with modern equipment in a busy workshop. Experience the satisfaction of contributing to customer satisfaction and workshop productivity in a role that values your expertise and growth.
Contact Details:
Pembrook Resourcing Careers Recruitment Team
