At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth aftersales experience.
- Company: Join a busy and well-established dealership in Exeter.
- Benefits: Competitive salary, bonus scheme, career progression, and staff discounts.
- Other info: Exciting opportunities for career advancement and manufacturer training.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience as a Service Advisor with strong communication and sales skills.
The predicted salary is between 30000 - 33000 £ per year.
Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota
The Role
We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter. You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.
Key Responsibilities
- Booking in vehicles for service, MOT, and repair work
- Providing accurate estimates and gaining customer approval
- Keeping customers updated on vehicle progress and costs
- Upselling additional work, services, and products
- Liaising with the workshop and technicians
- Managing invoices and ensuring all paperwork is completed accurately
- Delivering high levels of customer service and satisfaction (CSI)
Requirements
- Previous experience as a Service Advisor
- Strong communication and customer service skills
- Good sales and upselling ability
- Organised and able to work in a fast-paced environment
- Experience with systems like Kerridge / Pinnacle (desirable)
- Full UK driving licence
Package & Benefits
- £30k–£33k basic depending on experience
- Realistic OTE up to £38k
- Bonus scheme (monthly + CSI-based)
- Manufacturer training
- Career progression opportunities
- Pension & staff discounts
Progression
- Senior Service Advisor
- Service Team Leader
- Aftersales / Service Manager
Service Advisor in Exeter employer: Pembrook Resourcing Careers
Join our dynamic team in Yeovil as a Vehicle Technician, where you will enjoy a supportive work culture that prioritises professional development and offers industry-leading training. With competitive salaries and the potential for significant earnings, we provide a rewarding environment for skilled technicians to thrive while working with modern equipment in a busy workshop. Experience the satisfaction of contributing to customer satisfaction and workshop productivity in a role that values your expertise and growth.
Contact Details:
Pembrook Resourcing Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pembrook Resourcing Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pembrook Resourcing Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pembrook Resourcing Careers:Your cover letter is your chance to shine! Tell us why you want to work at Pembrook Resourcing Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pembrook Resourcing Careers!
How to prepare for a job interview at Pembrook Resourcing Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
