At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service and repair needs.
- Company: Join a busy and professional dealership in Basingstoke.
- Benefits: Earn a competitive salary with great OTE, plus ongoing training and career growth.
- Other info: Enjoy a supportive team atmosphere with plenty of opportunities to progress.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
A fantastic opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Basingstoke. This customer-facing role is ideal for someone who thrives in a fast-paced automotive environment and is passionate about delivering exceptional customer service. You will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while maintaining the highest levels of customer satisfaction.
Key Responsibilities
- Welcoming customers and managing vehicle check-ins
- Advising customers on service and repair requirements
- Liaising closely with the workshop and technicians regarding vehicle progress
- Keeping customers updated throughout the service process
- Upselling additional products and services where appropriate
- Preparing job cards, invoices, and related administration
- Handling customer queries and resolving issues professionally
- Ensuring excellent CSI and customer satisfaction levels are maintained
Requirements
- Previous experience as a Service Advisor within the motor trade
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Ability to work well under pressure in a busy dealership environment
- Upselling experience advantageous
- Full UK driving licence required
What’s On Offer
- £30,000 - £34,000 basic salary
- Realistic OTE of £42,000
- Ongoing training and development
- Supportive team environment
- Career progression opportunities within a growing business
Service Advisor in Basingstoke employer: Pembrook Resourcing Careers
Join our dynamic team in Yeovil as a Vehicle Technician, where you will enjoy a supportive work culture that prioritises professional development and offers industry-leading training. With competitive salaries and the potential for significant earnings, we provide a rewarding environment for skilled technicians to thrive while working with modern equipment in a busy workshop. Experience the satisfaction of contributing to customer satisfaction and workshop productivity in a role that values your expertise and growth.
Contact Details:
Pembrook Resourcing Careers Recruitment Team
