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- Tasks: Be the friendly face at our Lodge, handling inquiries and ensuring safety.
- Company: Join a supportive college environment focused on student and visitor experience.
- Benefits: Enjoy a university pension scheme and generous holiday allowance.
- Why this job: Perfect for those who love customer service and want to make a difference on weekends.
- Qualifications: Good English skills and basic IT literacy are essential; previous experience is a plus.
- Other info: Full training provided, including First Aid and Fire Marshall training.
Benefits: University pension scheme; generous holiday allowance.
Contract: Permanent, weekends Saturday & Sunday, 16 hours per week.
Hours of Work: Saturdays and Sundays, alternating 6.45am to 3.15pm or 2.45pm to 11.15pm each weekend.
Role Overview: Reliable and enthusiastic person required for the role of Lodge Receptionist. Must have a flexible and friendly approach, able to act on own initiative, able to work alone, be self-sufficient and practical. The role requires a good level of IT literacy. Typical duties are operating reception, phone inquiries, managing mail, issuing of keys and initial response to incidents such as the fire alarm and general security associated with such a role. A period of mentoring and training is provided.
This position is part-time (16 hours per week), Saturday and Sunday, on the shifts detailed above.
Main duties:
- Front Desk Reception and Customer Service: Provide a friendly and informative reception service to all visitors, students, and conference guests. Handle enquiries received in person, by phone, or email, and direct them to the relevant department or individual.
- Security and Emergency Response: Monitor fire and security systems, ensuring the safety and security of College premises. Act as the College's first responder to emergency or security incidents, taking appropriate action and liaising with emergency services as required.
- Access Control and Administration: Manage the issue and return of room keys and access cards, maintaining accurate logs and using the SALTO access software for door access management.
- Patrolling and Student Support: Conduct security patrols of the College grounds. Assist with maintaining good order and handling incidents involving students or visitors in collaboration with the Junior Deans.
- Mail and Parcels Management: Process incoming and outgoing mail and parcels, ensuring accurate records.
- Other Duties: Support Lodge Manager and Senior Lodge Receptionists with any additional tasks that arise, ensuring a high level of service is maintained at all times.
Experience and Qualifications:
Essential:
- Good command of the English language, both spoken and written.
- Ability to use a computer for email and basic tasks.
- Strong customer service skills with a focus on providing a positive experience for all visitors.
- Ability to handle emergencies with a calm and professional manner.
Desirable:
- Previous experience in a public-facing role.
- Experience working within a College or similar environment.
Full training will be provided, including First Aid and Fire Marshall training.
Weekend Lodge Receptionist employer: PEMBROKE COLLEGE
Contact Detail:
PEMBROKE COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Lodge Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Lodge Receptionist. Understanding the role's requirements, such as managing inquiries and handling emergencies, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in any conversations or networking opportunities. Since this role focuses heavily on providing a positive experience for visitors, showcasing your relevant skills can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in handling phone inquiries and face-to-face interactions. Being able to convey information clearly and confidently will be crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Research the college environment and its culture. Understanding the setting where you'll be working can help you tailor your approach and show that you're genuinely interested in being part of their community.
We think you need these skills to ace Weekend Lodge Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and public-facing roles. Emphasise any previous work that involved handling emergencies or security incidents.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your flexible approach, ability to work independently, and any relevant IT skills. Be sure to express your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your command of the English language and your IT literacy. Provide examples of how you've successfully managed inquiries or handled emergencies in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PEMBROKE COLLEGE
✨Show Your Enthusiasm
As a Lodge Receptionist, a friendly and enthusiastic attitude is key. Make sure to express your passion for customer service during the interview. Share examples of how you've positively impacted visitors in previous roles.
✨Demonstrate IT Literacy
Since the role requires good IT skills, be prepared to discuss your experience with computers and software. Familiarise yourself with common reception software or systems, and mention any relevant experience you have.
✨Prepare for Emergency Scenarios
Given the importance of handling emergencies calmly, think about how you would respond to various situations. Be ready to share past experiences where you successfully managed a crisis or provided support in a challenging situation.
✨Highlight Your Flexibility
The job requires working weekends and being adaptable. Emphasise your willingness to work the specified hours and your ability to handle different tasks as they arise. This shows that you're reliable and ready to take on the responsibilities of the role.