At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for a vibrant community.
- Company: Join SOCIT, serving prestigious Oxford Colleges with a dynamic team.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy career growth.
- Other info: Dynamic role with opportunities to work on diverse projects.
- Why this job: Be part of an exciting team and make a real difference in IT support.
- Qualifications: Passion for IT and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team.
Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you will play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you will have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects.
Key Responsibilities:
- Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally.
- Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), desktop software and applications, connectivity (WiFi and network access), email and collaboration tools.
- Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively.
Computing Technician employer: PEMBROKE COLLEGE
SOCIT is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation among IT professionals dedicated to supporting prestigious Oxford Colleges. With a strong emphasis on employee growth, SOCIT provides ample opportunities for professional development and involvement in exciting projects, all while ensuring a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Computing Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SOCIT on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest in the company.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how we’d handle specific issues related to Windows, MacOS, and Microsoft 365. Practising these will help us shine when it comes to demonstrating our problem-solving skills.
✨Tip Number 3
Showcase our passion for IT support during the interview. Share examples of how we’ve gone above and beyond to help users in the past. This will highlight our commitment to providing exceptional service, which is key for the Computing Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter specifically to what SOCIT is looking for, making us stand out from the crowd.
We think you need these skills to ace Computing Technician
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express your passion for IT support and how you can contribute to our dynamic team. Tailor it to reflect the specific skills mentioned in the job description, showing us why you're the perfect fit.
Showcase Your Technical Skills:When writing your CV, highlight your experience with Windows, MacOS, and Microsoft 365 services. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples that demonstrate your problem-solving prowess!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out, so feel free to inject a bit of your character into your writing while keeping it relevant to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about SOCIT and what we do!
How to prepare for a job interview at PEMBROKE COLLEGE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, MacOS, and mobile platforms. Be ready to discuss common technical issues and how you would resolve them, especially around Microsoft 365 services and access management.
✨Showcase Your Customer Service Skills
As a Computing Technician, you'll be providing support to users. Prepare examples of how you've delivered exceptional customer service in the past, whether it's resolving a tricky issue or helping someone understand a complex concept.
✨Familiarise Yourself with the SOCIT Helpdesk System
If you can, get to know the basics of ticketing systems and how they work. Being able to talk about how you would manage and prioritise support calls will show that you're proactive and ready to hit the ground running.
✨Prepare a Cover Letter That Stands Out
Don't forget to include a covering letter with your CV! Use it to express your passion for IT support and why you want to work with SOCIT. Tailor it to reflect your understanding of their mission and how you can contribute to their team.
