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- Tasks: Provide top-notch admin support to students and staff in a vibrant academic setting.
- Company: Join Pembroke College, a historic yet modern institution in the heart of Oxford.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing student experiences and academic success.
- Qualifications: Organised, proactive individuals with strong communication and detail-oriented skills.
- Other info: Fast-paced role with a chance to make a real difference in a collegiate community.
The predicted salary is between 36000 - 60000 £ per year.
Pembroke College, Oxford, is seeking an organised, proactive, and personable Academic Support Officer to join its busy and supportive Academic Office. This is a varied and rewarding role providing high-quality administrative support to students, academic staff, and College committees within a vibrant academic community.
Founded in 1624, Pembroke is an inclusive and forward-looking College in the heart of Oxford, combining award-winning modern developments with historic buildings. The College is committed to excellence in teaching, learning, and professional services, and offers a collegial and supportive working environment.
The Academic Support Officer is a key member of the Academic Office, reporting to the Academic Registrar. The postholder will play an important role in the administration of undergraduate and visiting student programmes, examinations, financial support, and academic processes, acting as a first point of contact for a wide range of enquiries and providing expert advice on College and University procedures.
This role will suit someone who thrives in a fast-paced environment, enjoys working with people, and has excellent organisational skills and attention to detail.
Key Responsibilities- Student Administration – Undergraduates
- Act as the first point of contact for on-course undergraduate students, handling enquiries and providing administrative support.
- Manage a range of financial administration processes, including responsibility for the TMS system, advising students on financial matters and hardship funding, and administering vacation grants.
- Administer College and University examinations, including alternative arrangements for students with disabilities, mitigating circumstances, complaints, and appeals.
- Organise College Collections (termly examinations), including recruiting and allocating invigilators.
- Administer sports awards, College prizes, and funded schemes such as the Rokos internships programme.
- Carry out visa checks and statutory returns.
- Handle confidential student data, maintain accurate records, compile statistics, and manage filing systems.
- Service College committees and working groups as required.
- Act as a source of expertise on relevant University and College policies and procedures.
- Provide general academic administration, including correspondence, transcripts, forms, and support to academic staff.
- Use and maintain databases and IT systems (including eVision, TMS, Kinetics, ADSS, and Microsoft Office), and update web content as required.
- Represent the College at relevant meetings.
- Support colleagues in the Academic Office, including assisting with admissions-related work during peak periods.
- Visiting Students
- Administer the Visiting Student programme, including admissions processes and liaison with partner institutions.
- Support visiting students with applications, course choices, and on-course administration.
Closing date: 2 March
Academic Support Officer employer: PEMBROKE COLLEGE
Contact Detail:
PEMBROKE COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Academic Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pembroke College through LinkedIn or other platforms. A friendly chat can give us insider info on the role and help us stand out.
✨Tip Number 2
Prepare for the interview by researching the College's values and recent initiatives. We want to show that we’re not just interested in the job, but also in being part of their vibrant academic community.
✨Tip Number 3
Practice common interview questions related to student administration and support. We should be ready to share examples of how we've handled similar situations in the past.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them why we’re the perfect fit for the Academic Support Officer role.
We think you need these skills to ace Academic Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Academic Support Officer role. Highlight your organisational skills and experience in student administration, as these are key to thriving in our vibrant academic community.
Show Your Personality: We love a personable approach! Don’t be afraid to let your character shine through in your application. Share examples of how you've worked with people in fast-paced environments, as this will resonate well with us.
Be Detail-Oriented: Attention to detail is crucial for this role. When you’re filling out your application, double-check for any typos or errors. A polished application shows us that you care about quality and accuracy.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at PEMBROKE COLLEGE
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Academic Support Officer. Familiarise yourself with student administration processes, financial support systems, and examination procedures. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Be Personable and Approachable
As the first point of contact for students, it's crucial to convey your personable nature during the interview. Practice your communication skills and think of ways to demonstrate your ability to connect with people. Share anecdotes that highlight your experience in providing support and advice to students or colleagues.
✨Familiarise Yourself with Relevant Policies
Understanding the College and University policies is key for this position. Research Pembroke College's values and any recent changes in academic procedures. Being able to discuss these topics will show that you're proactive and well-prepared, making you a strong candidate for the role.
