Introduction
This is a fantastic opportunity for someone looking to begin their career in a professional healthcare setting. Whether you have previous customer service experience or are looking for your first office-based role, we are keen to hear from individuals with a positive attitude, excellent communication skills, and a willingness to learn.
About the Employer
Pemberton Surgery is a busy general practice with a patient population of 10,250 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 2 salaried GPs, 3 practice nurses, an HCA, a Clinical Pharmacist, a pharmacy technician, Practice manager, Operations manager, Business Support Officer, Reception Manager, Reception supervisor, and 12 admin/receptionist. We are also a training practice hosting Trainee GP’s and Student Nurses and GP Registrars.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.
What You’ll Do
The apprentice will work as part of the reception and administration team, supporting the smooth day-to-day running of the practice. Duties will include:
- Receiving, assisting and directing patients to the appropriate service or healthcare professional in a courteous, efficient and effective manner.
- Providing administrative support to the practice team and maintaining a positive and friendly image to patients and visitors, both in person and over the telephone.
- Developing a thorough knowledge of practice procedures and working in accordance with practice protocols and policies.
- Filing correspondence into patient medical records.
- Scanning, photocopying and electronically filing documents as required.
- Processing online consultation requests via the practice's online consultation system (AMGP).
- Monitoring and processing practice email communications.
- Booking patients in and assisting with patient enquiries.
- Issuing completed repeat prescriptions to patients in line with practice procedures.
- Covering all reception duties as required.
- Processing requests for same-day and future appointments by telephone and face-to-face.
- Handling home visit requests and other patient queries.
- Maintaining confidentiality and ensuring accurate patient records are updated where appropriate.
Training Outcome
Successful completion of the apprenticeship may lead to a permanent role within Pemberton Surgery. The successful candidate will gain valuable experience in healthcare administration and patient services, with opportunities to develop their skills and progress into more senior reception, administration or care navigation roles.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 3
- Essential - GCSE - Math - 3
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday between 8am and 6.30pm - 37.5 hours per week.
Expected Duration: 1 Year
Training Provider: WIGAN AND LEIGH COLLEGE
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