Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with after-sales queries and manage orders efficiently.
- Company: Join Pemberton Leisure Homes, a trusted name in static caravan manufacturing for over 70 years.
- Benefits: Enjoy flexible working hours, 18 days holiday, and potential for more next year.
- Why this job: Be the first point of contact, making a real impact on customer satisfaction and team efficiency.
- Qualifications: 2+ years in administration, excellent communication skills, and proficiency in Word & Excel required.
- Other info: Work in a supportive environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Pemberton Leisure Homes Ltd is a well-respected manufacturer of quality static caravans and has been trading for over 70 years. We are currently seeking an additional After-Sales Support Administrator.
Key Tasks
- Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
- Taking and processing orders from customers.
- Ordering parts required to complete repair work.
- Ensuring parts required/ordered are received and checked for damages/shortages.
- Generating quotes and invoicing goods and services.
- Liaising via telephone, email, and face-to-face with Area Sales Managers and Area Sales engineers.
Key Skills / Experience
- Administrator duties: 2+ years.
- Professional manner.
- Reliable.
- Organised.
- Helpful nature.
- Excellent telephone manner.
- Confident using Word & Excel.
- Able to multi-task.
- Able to deal with a high volume of work.
You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, and checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity and generating performance measure statistics (within Excel).
Working Hours
- Monday – 10 am to 5 pm
- Tuesday – 9 am to 5 pm
- Wednesday – 10 am to 4 pm
- Thursday – 9 am to 5 pm
- Friday – 10 am- 5 pm
33.5 hours per week (may increase next year)
18 days holiday per year (increasing by one day per year to 24 days maximum)
After-sales Support Administrator - Wigan employer: Pemberton Park & Leisure Homes Limited
Contact Detail:
Pemberton Park & Leisure Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-sales Support Administrator - Wigan
✨Tip Number 1
Familiarise yourself with the products and services offered by Pemberton Leisure Homes. Understanding their static caravans and after-sales processes will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in data management and generating performance statistics. Being able to showcase your proficiency in handling data will set you apart, as this is a key part of the After-sales Support Administrator role.
✨Tip Number 3
Practice your telephone manner by simulating customer interactions. Since you'll be the first point of contact for customers, being confident and professional over the phone is crucial. Role-playing can help you feel more prepared.
✨Tip Number 4
Network with current or former employees of Pemberton Leisure Homes if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace After-sales Support Administrator - Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles. Emphasise your skills in data input, customer service, and proficiency in Word and Excel, as these are crucial for the After-sales Support Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional manner and organisational skills. Mention specific examples of how you've successfully managed high volumes of work or dealt with customer inquiries in the past.
Highlight Relevant Experience: In your application, focus on your previous administrative duties and any experience you have in after-sales support or customer service. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Pemberton Park & Leisure Homes Limited
✨Showcase Your Organisational Skills
As an After-sales Support Administrator, you'll need to demonstrate your ability to stay organised. Prepare examples from your previous experience where you successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail.
✨Demonstrate Excellent Communication
Since you'll be the first point of contact for customers, it's crucial to exhibit a professional and friendly telephone manner. Practice answering common customer queries clearly and concisely, and be ready to discuss how you handle difficult conversations.
✨Familiarise Yourself with Excel
Given that the role involves generating performance measure statistics in Excel, brush up on your skills. Be prepared to discuss any relevant functions or formulas you’ve used in the past, and consider bringing examples of reports you've created.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding aftersales issues. Think of scenarios where you had to troubleshoot problems or manage customer expectations, and be ready to explain your thought process and outcomes.
