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- Tasks: Help users solve tech issues with Peloton's software through calls, chats, and emails.
- Company: Join Peloton, a leader in oil and gas digital transformation, empowering clients worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and learning in a dynamic environment.
- Why this job: Be part of a tech-savvy team making a real impact in the oil and gas industry.
- Qualifications: Must have a related degree and some experience in customer support or help desk roles.
- Other info: Flexible shifts with on-call weekends; perfect for students looking to gain valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
Support Analyst
1 month ago Be among the first 25 applicants
Reports To: Platform Services Manager (who is located at HQ in Calgary, AB, Canada)
Job Summary:
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.
Job Schedule:
- 3 week shift rotation involving on call weekends, early shifts and day shifts
Primary Job Responsibilities:
- Provides technical support and guidance to resolve user problems
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
- Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings
- Maintains logs of support services provided in the ticketing system or other appropriate database
- Follows escalation procedures to move issues to the relevant internal teams
Other duties:
- Assists with the installation and set-up and post implementation configuration of Peloton\’s software offerings
- Performs other related duties as assigned.
Requirements:
- Related undergraduate degree in either: Information Technologies, Engineering, Computer Science, or a related field.
- Proven experience as a help desk technician or other customer support role is an asset
- Confidence with working knowledge of application servers and databases
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
About Peloton
The Peloton Platform energizes the oil and gas digital transformation through mobility, automation, and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations. For more information, visit www.peloton.com.
By submitting your job application, your confirm that you agree to the storing and processing of your personal data by Peloton as described in our Privacy Policy.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology, Engineering, and General Business
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Industries
Oil and Gas, Engineering Services, and IT System Custom Software Development
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Support Analyst employer: Peloton
Contact Detail:
Peloton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with Peloton's software offerings and the common technical issues users face. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Support Analyst, you'll need to convey solutions clearly to users who may not be tech-savvy.
✨Tip Number 3
Get comfortable with ticketing systems and support tools commonly used in IT support roles. Being able to discuss your experience or familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Peloton on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by Support Analysts.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or customer service roles. Emphasise any specific skills related to application servers, databases, and troubleshooting technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Peloton's software systems. Mention how your background aligns with the job responsibilities and how you can contribute to their team.
Showcase Relevant Skills: In your application, clearly outline your proficiency in English and any technical skills that relate to the role. Highlight your ability to diagnose and resolve technical issues, as well as your familiarity with ticketing systems.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Peloton
✨Understand the Role
Make sure you have a clear understanding of what a Support Analyst does, especially in relation to Peloton's software systems. Familiarise yourself with common technical issues users might face and think about how you would approach resolving them.
✨Showcase Your Communication Skills
Since the role involves communicating with users via various channels, be prepared to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms, as this will be crucial when assisting users.
✨Highlight Relevant Experience
If you have previous experience in customer support or as a help desk technician, be ready to discuss specific examples. Highlight situations where you successfully resolved issues and how you maintained logs or followed escalation procedures.
✨Research Peloton's Technology
Take some time to research Peloton's software offerings and the technology they use. Understanding their products will not only show your interest in the company but also help you answer questions more effectively and ask insightful ones.
