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- Tasks: Deliver exceptional customer service and support members during their studio visits.
- Company: Join Peloton, a leading fitness brand transforming workout experiences globally.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of an energetic team that creates memorable experiences for fitness enthusiasts.
- Qualifications: Customer service experience is essential; fitness knowledge is a bonus.
- Other info: Must be available for early mornings, late evenings, and weekends.
The predicted salary is between 28800 - 43200 £ per year.
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Sr. Associate, Studio Experience (Full-time), London
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Client:
Peloton
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fa098ecd65a7
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
ABOUT THE ROLE
Peloton Studios delivers a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast-paced environment, is organized, a self-starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.
YOUR DAILY IMPACT AT PELOTON
- Provide exceptional levels of customer service to members and guests
- Respond to any email or in-person queries with a professional and friendly demeanour
- Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues
- Liaise with programming to assist with and communicate class changes or cancellations, including refunds.
- Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
- Assist in post-class meet & greets; taking, uploading and sending photos to guests and members
- Become proficient in all systems across our reservation system, email provider, sms, G-Suite, and Slack.
- Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
- Act as a main point of reference for members who need additional or general assistance throughout the studio- be an expert in the studio and production experience
- Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
- Coordinate group bookings from our community and assist with corporate group arrangements
- Act as a group host for any community, member and corporate group bookings, being ever-present and available to help with questions and direction.
- Provide behind-the-scenes tours for VIPS, prospective clients and key stakeholders, whilst supporting the wider studio team with member tours on member days
- Have the highest level of brand and product knowledge, along with full awareness of upcoming events, activations and promotions
- Help build surprise and delight moments for members and guests before, during, and post member visits with the help of fellow studio departments- including but not limited to birthday celebrations, milestones and anniversaries.
- Be flexible to support any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings.
- Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement with leadership
- Be an integral part of the overall live studio experience
- Project management assignments and responsibilities
YOU BRING TO PELOTON
- Experience in the customer service/hospitality industry
- Concierge, health, and fitness experience is a plus
- Must be reliable, professional, energetic, friendly, and computer literate
- Must be friendly and outgoing
- Ability to effectively communicate in person, via email, and via phone
- Must have a friendly and professional phone and email etiquette
- Must have excellent communication skills
- Able to prioritise and multitask within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have outstanding customer service and problem-solving skills
- Must have a positive, can-do mentality
- Ability to work in a fast-paced environment
- Ability to work a flexible schedule that includes weekends, holidays, early morning (5 AM) and late evening (10 PM), adapting to meet the needs of the business
- Peloton Studios requires at minimum 3 days of availability for part-time employees, including Friday, Saturday and Sunday
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: .
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members, However, in our hiring process, our priority remains in getting to know you andyour unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email (emailprotected) before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
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Sr. Associate, Studio Experience (Full-time) employer: Peloton
Contact Detail:
Peloton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Associate, Studio Experience (Full-time)
✨Tip Number 1
Familiarise yourself with Peloton's brand and product offerings. Understanding their unique selling points and the latest content will help you engage confidently with members and demonstrate your passion for the company during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. Be ready to discuss specific situations where you enhanced a customer's experience, as this aligns perfectly with the expectations for the Sr. Associate role.
✨Tip Number 3
Network with current or former Peloton employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Be prepared to demonstrate your ability to work in a fast-paced environment. Think of examples from your past experiences that highlight your multitasking abilities and how you handle pressure, as these are crucial for success in the studio setting.
We think you need these skills to ace Sr. Associate, Studio Experience (Full-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Use specific examples that demonstrate your ability to provide exceptional service, as this is crucial for the role at Peloton.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention how your skills align with Peloton's mission and values, and express your enthusiasm for contributing to an outstanding member experience.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and multitasking. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Show Your Flexibility: Since the role requires a flexible schedule, mention your availability clearly in your application. Highlight any previous experience working varied hours, including weekends and holidays, to show you're adaptable to the needs of the business.
How to prepare for a job interview at Peloton
✨Show Your Passion for Customer Service
Peloton is all about delivering an exceptional member experience. Make sure to express your enthusiasm for customer service and share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment, it's crucial to showcase your ability to stay organised. Prepare to discuss how you manage multiple tasks and prioritise effectively, especially in high-pressure situations.
✨Be Ready to Discuss Problem-Solving
Peloton values individuals who can think creatively to improve experiences. Come prepared with specific examples of challenges you've faced in customer service and how you resolved them, highlighting your problem-solving skills.
✨Familiarise Yourself with Peloton's Brand
Understanding Peloton's products, services, and community is key. Research their offerings and be ready to discuss how you can contribute to enhancing the member experience based on your knowledge of the brand.
