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- Tasks: Join our Retail and Cafe Team to provide top-notch customer service and support events.
- Company: Peloton is a leading fitness brand offering innovative workout experiences worldwide.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of an energetic team that values inclusivity and customer satisfaction in a dynamic environment.
- Qualifications: Sales experience and a passion for fitness are essential; flexibility for weekends is a must.
- Other info: This is a part-time role with a 16-hour contract, perfect for students!
Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for team members to join our Retail and Cafe Team based in Peloton Studios London. The ideal candidate excels working in a fast-paced environment, is organised, a self-starter, and has the ability to work well with others, contributing to a welcoming and inclusive workplace. Upbeat, hardworking, and results-driven, our team are the first impression of the studios. They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers and provide a high level of customer service.
16-hour contract - Weekend availability required.
YOUR DAILY IMPACT AT PELOTON
- Maximise sales through excellent customer service, product knowledge, and merchandise presentation.
- Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience.
- Provide outstanding customer service at all times.
- Work professionally with fellow team members.
- Help to maintain the visual/physical standards of store and cafe area.
- Appropriately address member feedback in person, via phone or email with a professional and friendly demeanour.
- Assist the Group Booking and Events department with any member-organised meetups at Peloton Studios.
- Act as event support for all onsite member meetups, experiences, and events held within the studio space.
- Provide the highest level of customer service to members, prospective members, and guests.
- Professionally and enthusiastically greet members.
- Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events.
- Receive delivered food stocks and supplies, verifying receipt of ordered items.
- Visual Merchandising of all areas to maximise sales opportunities.
- Responsible for all saleable items to be loaded to CMS in a timely manner.
- Fully manage stock and inventory in both retail and the F&B site.
- Work on elevating the current offering and always looking for opportunities to grow.
YOU BRING TO PELOTON
- Prior sales experience - preferably in a customer-focused environment.
- Entrepreneurial spirit with a desire to exceed sales goals.
- Enthusiastic, energetic, and personable professional demeanour.
- Excellent written and verbal communication skills.
- Ambitious, hardworking and team-oriented.
- An appreciation of fitness and a balanced lifestyle.
- Must be able to work weekends and late evenings - flexibility is a must.
- Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce a plus.
Retail and Cafe Associate (Part-time) employer: Peloton
Contact Detail:
Peloton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Cafe Associate (Part-time)
✨Tip Number 1
Familiarise yourself with Peloton's products and services. Being knowledgeable about their offerings will not only help you stand out during the interview but also demonstrate your enthusiasm for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to provide outstanding service, which is crucial for this role.
✨Tip Number 3
Emphasise your teamwork experience. Since you'll be working closely with others, sharing specific instances where you've collaborated effectively can illustrate your ability to contribute positively to the team environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend availability, expressing your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Retail and Cafe Associate (Part-time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Retail and Cafe Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, as this is crucial for the role.
Highlight Teamwork and Communication: Since the role requires working well with others, mention any relevant teamwork experiences. Use clear and concise language to demonstrate your communication skills, both written and verbal.
Express Enthusiasm for Fitness: Convey your passion for fitness and a balanced lifestyle in your application. This will resonate with Peloton's brand values and show that you are a good cultural fit for the team.
How to prepare for a job interview at Peloton
✨Know Your Product
Familiarise yourself with Peloton's products and services. Being able to discuss the features and benefits of the offerings will show your enthusiasm and knowledge, making you a more appealing candidate.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for customers, as this role heavily relies on strong communication and service skills.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in a fast-paced retail environment like Peloton Studios.
✨Be Ready for Scenario Questions
Expect situational questions that assess how you would handle specific challenges in the role. Think about scenarios related to customer interactions, sales goals, and maintaining store standards, and prepare thoughtful responses.
