Retail and Cafe Associate (Full-time)

Retail and Cafe Associate (Full-time)
ABOUT THE ROLE
Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members.
We are looking for team members to join our Retail and Cafe Team based in Peloton Studios London. The ideal candidate excels working in a fast-paced environment, is organized, a self-starter, and has the ability to work well with others, contribute to a welcoming and inclusive workplace.Upbeat, hardworking, and results-driven, our team are the first impression of the studios. They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers, and provide a high level of customer service.
YOUR DAILY IMPACT AT PELOTON

• Maximize sales through excellent customer service, product knowledge, and merchandise presentation
• Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience
• Provide outstanding customer service at all times
• Work professionally with fellow team members
• Help to maintain visual/physical standards of store and cafe area
• Appropriately address member feedback in person, via phone or email with a professional and friendly demeanor.
• Assist the Group Booking and Events department with any member-organized meetups at Peloton Studios.
• Act as event support for all onsite member meet ups, experiences, events held within the studio space
• Provide the highest level of customer service to members, prospective members, and guests
• Professionally and enthusiastically greet members
• Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
• Receive delivered food stocks and supplies, verifying receipt of ordered items

• Visual Merchandising of all areas to maximize sales opportunities
• Responsible for all saleable items to be loaded to CMS in timely manner
• Fully manage stock and inventory in both retail and the F&B site
• Work on elevating the current offering and always looking for opportunities to grow

YOU BRING TO PELOTON

• Prior sales experience – preferably in a customer-focused environment
• Entrepreneurial spirit with a desire to exceed sales goals
• Enthusiastic, energetic, and personable professional demeanor
• Excellent written and verbal communication skills
• Ambitious, hardworking and team-oriented
• An appreciation of fitness and a balanced lifestyle
• Must be able to work weekend and late evenings- flexibility is a must
• Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce a plus

ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members, However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
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