ABOUT THE ROLE
Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).
Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams.
This role is based at our Covent Garden London office and studio five days a week.
YOUR DAILY IMPACT AT PELOTON
- Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work"
- Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience
- Maintain a best-in-class office environment for both employees and guests
- Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming
- Manage all incoming and outgoing mail and packages, ensuring timely collection
- Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers
- Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders
- Support in management and execution of our onsite facilities, security and food & beverage vendors,ensuring a clean, safe workplace that aligns with Peloton’s global standards
- Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate
- Support the management of the Workplace helpdesk ticketing systems to meet SLAs
YOU BRING TO PELOTON
- Significant relevant workplace experience, with comfort working in a fast-paced environment
- Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential
- Passion for delivering a best-in-class workplace experience and exceptional customer service
- Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage
- Strong communication skills, both written and verbal, with a passion for clear communication
- Resourcefulness and proactivity in resolving issues as they arise
- Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure
- Flexibility to adapt to change in a dynamic environment
- Experience with space planning and amenities management is highly desirable
- Experience in vendor management, specifically with food and beverage or security service providers, is an advantage
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