At a Glance
- Tasks: Enhance workplace experience and support operations at Peloton's London office.
- Company: Join Peloton, a leading fitness tech company with a vibrant culture.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting opportunities for career development and collaboration with diverse teams.
- Why this job: Be a culture ambassador and make a real impact on the workplace experience.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC). Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams. This role is based at our Covent Garden London office and studio five days a week.
YOUR DAILY IMPACT AT PELOTON
- Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work".
- Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors.
- Anticipate their needs, providing a personalised and enhanced experience.
- Maintain a best-in-class office environment for both employees and guests.
- Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming.
- Manage all incoming and outgoing mail and packages, ensuring timely collection.
- Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers.
- Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders.
- Support in management and execution of our onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards.
- Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate.
- Support the management of the Workplace helpdesk ticketing systems to meet SLAs.
YOU BRING TO PELOTON
- Significant relevant workplace experience, with comfort working in a fast-paced environment.
- Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential.
- Passion for delivering a best-in-class workplace experience and exceptional customer service.
- Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage.
- Strong communication skills, both written and verbal, with a passion for clear communication.
- Resourcefulness and proactivity in resolving issues as they arise.
- Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure.
- Flexibility to adapt to change in a dynamic environment.
- Experience with space planning and amenities management is highly desirable.
- Experience in vendor management, specifically with food and beverage or security service providers, is an advantage.
Workplace Specialist in City of Westminster employer: Peloton
Peloton is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, London. As a Workplace Specialist, you will play a crucial role in enhancing the workplace experience, supported by a commitment to employee growth and development, alongside a focus on delivering best-in-class service. With opportunities for collaboration across diverse teams and a strong emphasis on inclusivity, Peloton ensures that every team member feels valued and empowered to contribute to a dynamic and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Specialist in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peloton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peloton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Specialist in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peloton:Your cover letter is your chance to shine! Tell us why you want to work at Peloton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peloton!
How to prepare for a job interview at Peloton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
