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- Tasks: Provide technical support and guidance to users facing software issues.
- Company: Join Peloton, a leader in oil and gas digital transformation.
- Benefits: Full-time role with opportunities for growth and learning.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: Degree in IT, Engineering, or Computer Science; customer support experience is a plus.
- Other info: Flexible shifts and a chance to work with cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton's Software Systems.
Job Schedule: 3 week shift rotation involving on call weekends, early shifts and day shifts.
Primary Job Responsibilities:
- Provides technical support and guidance to resolve user problems.
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings.
- Maintains logs of support services provided in the ticketing system or other appropriate database.
- Follows escalation procedures to move issues to the relevant internal teams.
Other duties:
- Assists with the installation and set-up and post implementation configuration of Peloton's software offerings.
- Performs other related duties as assigned.
Requirements:
- Related undergraduate degree in either: Information Technologies, Engineering, Computer Science, or a related field.
- Proven experience as a help desk technician or other customer support role is an asset.
- Confidence with working knowledge of application servers and databases.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
About Peloton:
The Peloton Platform energizes the oil and gas digital transformation through mobility, automation, and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations.
Support Analyst in Aberdeen employer: Peloton
Contact Detail:
Peloton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. The more people you know, the better your chances of landing that Support Analyst role.
✨Tip Number 2
Practice makes perfect! Get comfortable with common technical issues and solutions related to Peloton's software. This will help you shine during interviews and show that you're ready to tackle user problems head-on.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply as soon as possible and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Show off your soft skills! As a Support Analyst, communication is key. During interviews, highlight your ability to explain complex tech issues in simple terms and your knack for keeping users calm and informed.
We think you need these skills to ace Support Analyst in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight any relevant experience you have in technical support or customer service, and don’t forget to mention your familiarity with software systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Tech Savvy: Since this role involves troubleshooting technical issues, be sure to showcase your understanding of computer systems and any relevant tech products. Mention specific tools or technologies you’ve worked with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Peloton
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Peloton's software systems. Familiarise yourself with common issues users face and how to resolve them. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Support Analyst, you'll be communicating with users through various channels. Practise explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this aspect of the job.
✨Familiarise Yourself with the Company
Do some research on Peloton and its software offerings. Understanding their products and the industry they operate in will give you an edge. It shows that you're proactive and genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical issues or user scenarios. Think of examples from your past experiences where you've successfully resolved problems. This will demonstrate your problem-solving skills and ability to think on your feet.