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For Companies At a Glance
- Tasks: Join our Retail and Cafe Team to provide top-notch customer service and support events.
- Company: Peloton is a leading fitness brand offering innovative workout experiences worldwide.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of an energetic team that values inclusivity and customer satisfaction in a dynamic environment.
- Qualifications: Sales experience and a passion for fitness are essential; must be a team player with great communication skills.
- Other info: Weekend availability is required; this role offers a 16-hour contract.
Overview
Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for team members to join our Retail and Cafe Team based in Peloton Studios, London. The ideal candidate excels working in a fast-paced environment, is organised, a self-starter, and can work well with others, contributing to a welcoming and inclusive workplace. Upbeat, hardworking, and results-driven, our team are the first impression of the studios. They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers and provide a high level of customer service.
16-hour contract
Responsibilities
- Maximise sales through excellent customer service, product knowledge, and merchandise presentation
- Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience
- Provide outstanding customer service at all times
- Work professionally with fellow team members
- Help to maintain the visual/physical standards of the store and cafe area
- Address member feedback in person, via phone or email with a professional and friendly demeanour
- Assist the Group Booking and Events department with any member-organised meetups at Peloton Studios
- Act as event support for all onsite member meet-ups, experiences, and events held within the studio space
- Provide the highest level of customer service to members, prospective members, and guests
- Professionally and enthusiastically greet members
- Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
- Receive delivered food stocks and supplies, verifying receipt of ordered items
- Visual merchandising of all areas to maximise sales opportunities
- Responsible for all saleable items to be loaded to CMS in a timely manner
- Fully manage stock and inventory in both retail and the F&B site
- Work on elevating the current offering and always looking for opportunities to grow
You bring to Peloton
- Prior sales experience – preferably in a customer-focused environment
- Entrepreneurial spirit with a desire to exceed sales goals
- Enthusiastic, energetic, and personable professional demeanour
- Excellent written and verbal communication skills
- Ambitious, hardworking and team-oriented
- An appreciation of fitness and a balanced lifestyle
- Must be able to work weekends and late evenings- flexibility is a must
- Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce is a plus
About Peloton
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
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Retail and Cafe Associate (Part-Time) employer: Peloton Interactive
Contact Detail:
Peloton Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Cafe Associate (Part-Time)
✨Tip Number 1
Familiarise yourself with Peloton's products and services. Being knowledgeable about their offerings will not only help you stand out during the interview but also demonstrate your enthusiasm for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to provide outstanding service, which is crucial for this role.
✨Tip Number 3
Emphasise your teamwork experience. Since you'll be working closely with others, sharing specific instances where you've collaborated effectively can illustrate your ability to contribute to a positive workplace environment.
✨Tip Number 4
Be ready to discuss your flexibility and availability, especially regarding weekends and late evenings. Showing that you're adaptable and willing to meet the scheduling needs of the role can make you a more attractive candidate.
We think you need these skills to ace Retail and Cafe Associate (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail and Cafe Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since this role emphasises customer service, provide specific examples in your CV or cover letter that demonstrate your ability to engage with customers positively and effectively. Mention any previous roles where you excelled in a customer-focused environment.
Highlight Relevant Experience: If you have prior sales or retail experience, make sure to detail it in your application. Use bullet points to outline your achievements and contributions in those roles, especially those that relate to maximising sales and maintaining high standards.
Express Enthusiasm for Fitness: Peloton values an appreciation for fitness and a balanced lifestyle. In your application, convey your passion for fitness and how it aligns with Peloton's mission. This can help you stand out as a candidate who truly embodies the brand.
How to prepare for a job interview at Peloton Interactive
✨Show Your Enthusiasm for Fitness
Make sure to express your passion for fitness and the Peloton brand during the interview. Share any personal experiences with their products or services, as this will demonstrate your genuine interest in the role and the company.
✨Demonstrate Excellent Communication Skills
As a Retail and Cafe Associate, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle customer inquiries and feedback professionally and positively.
✨Highlight Your Customer Service Experience
Prepare examples from your previous roles where you provided exceptional customer service. Discuss specific situations where you went above and beyond to meet customer needs, as this aligns with the expectations of the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work in a fast-paced environment. Think of examples where you successfully managed challenges or conflicts in a team setting, showcasing your organisational skills and teamwork.
