Peloton Expert (Part-Time) - John Lewis Liverpool

As a Peloton Expert, you aren't just selling equipment; you are a consultant for a lifestyle transformation. You are the heartbeat of our retail showrooms—engaging, goal-oriented, and deeply passionate about the intersection of fitness and technology. Our Experts are high-energy business drivers who thrive in a face-to-face sales environment. You are a master of "The Consult," possessing the ability to identify a member's unique wellness goals and connect them with the hardware and content that will change their life. By building authentic, long-lasting relationships, you serve as a brand ambassador who turns curious prospects into dedicated members of the Peloton community.

YOUR DAILY IMPACT AT PELOTON

• You engage with the varied traffic we see in our retail stores. From lightly curious introductions to the repeat visitors who haven’t yet committed - you will know how to start a conversation with anyone who so much as looks at us.
• Achieve and exceed individual sales targets by executing high-touch, face-to-face consultations and product demonstrations.
• Drive individual sales results by treating every showroom visitor as a VIP.
• Maximise sales through personalised service, deep product storytelling, and maintaining a premium showroom environment that reflects our brand’s fitness-forward aesthetic.
• Proactively manage your "book of business" using Salesforce to track lead preferences, follow up on trials, and convert prospects into sales.
• Execute strategic phone and email outreach to both new leads and existing members to communicate product launches, community events, and post-purchase follow-ups.
• Act as a subject matter expert on Peloton’s evolving software, boutique apparel, and diverse fitness content.
• Work seamlessly with your team of fellow sales specialists to ensure every visitor receives a world-class experience, while maintaining impeccable visual and physical store standards.

YOU BRING TO PELOTON

• Significant experience in a face-to-face retail or hospitality environment. Experience in fitness, wellness, technology or premium lifestyle brands is a major plus.
• An entrepreneurial spirit with a track record of meeting and exceeding KPIs and sales goals.
• An enthusiastic, engaging, and polished demeanor—you know how to "own the room" and inspire others.
• A genuine passion for health, wellness, and the Peloton mission. You understand the dedication it takes to maintain a balanced lifestyle and can speak authentically to it.
• You are genuinely energized by meeting new people and thrive on the "buzz" of a busy showroom. You have a natural ability to build instant rapport and turn a brief encounter into a lasting connection.
• The commitment to work a flexible schedule that includes mandatory weekend hours, nights, and holidays—the times when our members need us most.
• Proficiency with Apple products and MS Office. Experience with Salesforce or similar CRM platforms is highly preferred.

ABOUT PELOTON

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.