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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support during studio visits.
- Company: Join Peloton, a leading fitness brand transforming workout experiences worldwide.
- Benefits: Enjoy flexible hours, a vibrant work culture, and opportunities for personal growth.
- Why this job: Be part of an energetic team that celebrates fitness and community engagement.
- Qualifications: Customer service experience is essential; passion for fitness is a plus.
- Other info: Must be available for at least three days, including weekends.
Peloton Studios delivers a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel in a fast-paced environment, be organized, a self-starter with the ability to work well with others, and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.
Your Daily Impact at Peloton:
- Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio.
- Appropriately address member feedback and queries in person or via email with a professional and friendly demeanor.
- Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related issues.
- Perform check-in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
- Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and on the day of class by managing day-of standby and waitlists.
- Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation.
- Provide studio tours to members participating in live class experiences.
- Create and prepare swag bags and assist with surprise & delight moments.
- Assist in post-class meet & greets; taking, uploading, and sending photos to guests and members.
- Celebrate member moments such as birthdays or milestones.
- Become proficient in all systems across our reservation system, email provider, SMS, G-Suite, and Slack.
- Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
- Work cohesively with other studio departments to ensure a streamlined production experience.
- Maintain product knowledge and keep updated about the brand.
- Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group, and corporate bookings.
You Bring to Peloton:
- Must have experience in customer service/hospitality industry.
- Preferably interested in health, fitness, and/or sports.
- Must be reliable, professional, energetic, friendly, and computer literate.
- Must be friendly and outgoing.
- Ability to effectively communicate in person, via email, and via phone.
- Must have a friendly and professional phone and email etiquette.
- Must have excellent communication skills.
- Able to prioritise and multitask within a fast-paced environment.
- Must be willing to initiate tasks and perform duties without direction.
- Must have outstanding customer service and problem-solving skills.
- Must have a positive, can-do mentality.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule that includes weekends, holidays, and early morning 5 AM and late evening 10 PM adapting to meet the needs of the business.
- Peloton Studios requires a minimum of 3 days of availability for part-time employees, including Friday, Saturday, and Sunday.
Peloton (NASDAQ: PTON) provides Members with expert instruction and world-class content to create impactful and entertaining workout experiences for anyone, anywhere, and at any stage in their fitness journey. At home, outdoors, travelling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content.
Associate, Studio Experience (Part-Time) employer: Peloton Interactive
Contact Detail:
Peloton Interactive Recruiting Team
applicantaccommodations@onepeloton.com
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Studio Experience (Part-Time)
✨Tip Number 1
Familiarise yourself with Peloton's brand and values. Understanding their mission to provide an outstanding member experience will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Network with current or former Peloton employees on platforms like LinkedIn. They can provide insights into the company culture and may even offer tips on what the hiring team is looking for in candidates.
✨Tip Number 4
Be prepared to demonstrate your ability to work in a fast-paced environment. Think of examples from previous roles where you successfully managed multiple tasks or adapted quickly to changing circumstances.
We think you need these skills to ace Associate, Studio Experience (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any roles where you had to manage member experiences or handle feedback, as this is crucial for the Associate role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fitness and customer service. Mention specific examples of how you've gone above and beyond in previous roles to enhance customer experiences, aligning with Peloton's values.
Showcase Communication Skills: Since effective communication is key for this position, ensure your application reflects your ability to communicate professionally. Use clear and concise language, and consider including examples of how you've successfully resolved customer queries.
Highlight Flexibility and Teamwork: Peloton values a flexible schedule and teamwork. In your application, mention your availability and willingness to work weekends and holidays, as well as any experiences where you collaborated effectively with others in a fast-paced environment.
How to prepare for a job interview at Peloton Interactive
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on member experience.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking in a fast-paced environment, be prepared to discuss how you manage your time and prioritise tasks. You could mention tools or methods you use to stay organised, which will show that you're ready to handle the demands of the position.
✨Familiarise Yourself with Peloton's Brand
Research Peloton's offerings and values before the interview. Being knowledgeable about their products and services will not only impress the interviewers but also allow you to answer questions more effectively and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve conflicts or address customer complaints, and be ready to explain how you approached these challenges.
