Associate, Studio Experience

At Peloton Studios, we don’t just film workouts; we create world‑class experiences. We are looking for a high‑energy, customer‑obsessed professional to be the face of our studio. As a Studio Experience Associate, you will be the heartbeat of the member journey, ensuring every person who walks through our doors feels the power of the Peloton community. If you thrive in a fast‑paced environment and are passionate about delivering “above and beyond” service, you’ll fit right in.

Your Daily Impact

• Elevated Member Experience: Act as a brand ambassador, providing elite hospitality from check‑in to post‑class meet‑and‑greets. You’ll lead studio tours, handle queries with poise, and manage “surprise and delight” moments like milestones and swag bags.
• Studio Operations & Production Support: Drive the energy of our live productions by managing class occupancy, standby lists, and audience placement. You’ll work seamlessly with the production team to ensure every class is full, high‑energy, and runs according to studio safety standards.
• System & Admin Mastery: Navigate our digital ecosystem (TeamUp, G‑Suite, Slack) to manage bookings, troubleshoot account issues, and maintain studio logs with precision.
• Collaborative Versatility: Support the wider team on diverse activations, including corporate bookings, special events, and miscellaneous administrative tasks to keep the studio running at peak performance.

You Bring to Peloton

• Hospitality Pro: Proven experience in customer service or hospitality with a “member‑first” philosophy and a genuine interest in the health and fitness industry.
• Dynamic Communicator: Exceptional interpersonal skills with the ability to maintain professional etiquette across all platforms—in person, over the phone, and via email.
• Proactive Problem Solver: A self‑starter with a “can‑do” attitude who can prioritize tasks and pivot quickly in a high‑intensity, fast‑paced environment.
• Technical Savvy: Reliable, computer literate, and ready to master various software systems.
• Flexible Availability: Ability to support the needs of a global production schedule, including early mornings (5 AM), late nights (10 PM), weekends, and holidays.

Note: Part‑time roles require a minimum of 3 days of availability, including Friday, Saturday, and Sunday.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.