ABOUT THE ROLE Peloton Studios London operates 365 days a year, delivering world-class fitness content and boutique experiences to our global community. As a Retail & Cafe Associate, you are the face of the studio-the very first impression our members receive. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are passionate about creating a welcoming, inclusive atmosphere.
YOUR DAILY IMPACT AT PELOTON
- Act as a brand ambassador, providing enthusiastic greetings and expert knowledge on class types, instructors, and the live production experience
- Maximize revenue through exceptional product knowledge and high-standard merchandising in both the retail and cafe areas
- Oversee end-to-end stock management for retail and F&B, ensuring all items are accurately loaded into the CMS and deliveries are verified
- Partner with the Group Booking and Events departments to execute on-site member meet-ups and special studio experiences
- Address member feedback across all channels (in-person, phone, and email) with a friendly, solutions-oriented demeanor
- Constantly look for opportunities to grow the retail and cafe business by improving current services and presentation
YOU BRING TO PELOTON
- Prior sales or hospitality experience with a genuine desire to exceed goals and provide "white-glove" service
- Strong written and verbal skills, with the ability to work professionally alongside a diverse team
- An ambitious, hardworking, and team-oriented spirit with a "no task too small" attitude
- Proficiency with Apple products and MS Office; experience with Salesforce or CMS platforms is a plus
- Availability to work a dynamic schedule, including late evenings and weekends
- An appreciation for fitness, a balanced lifestyle, and the Peloton mission
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity
#J-18808-Ljbffr
