Senior IT support Engineer in Exeter

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services to support both public and private-sector clients across sectors encompassing buildings, infrastructure, and regeneration.

Based in our Exeter office of over 100 people, we’re looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience. This isn’t just a ticket-handling role — you’ll be at the heart of the business, keeping over 700 colleagues connected, productive, and supported.

The Role

• Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues.
• Diagnosing and resolving everything from hardware faults to complex system and network issues.
• Owning and managing the full lifecycle of support requests — from first contact to resolution.
• Setting up new starters with everything they need to hit the ground running.
• Managing offboarding processes, ensuring systems and equipment are handled securely and efficiently.
• Taking ownership of IT services at your local site, while supporting the wider business when needed.
• Building strong, trusted relationships across teams — becoming the person people rely on.
• Keeping IT assets organised and under control through accurate inventory management.
• Continuously improving processes, suggesting smarter ways of working, and driving efficiencies.
• Supporting and mentoring junior team members, helping raise the overall capability of the team.

What You Bring

• A credible amount prior experience in a 2nd line IT support role.
• Strong knowledge of Windows 11 environments.
• Hands-on experience with networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP), Active Directory, Exchange, Intune, SharePoint, Teams.
• Ability to troubleshoot hardware, software, and VPN issues with confidence.
• Excellent communication skills — able to explain technical issues in a clear, user-friendly way.
• A proactive mindset with a strong sense of ownership and accountability.
• Driving Licence preferred.
• IT certifications such as ITIL.
• Experience supporting HP laptops and exposure to Mac environments.

Make an Impact

In this role, you won’t be hidden away — you’ll be a visible, valued part of the business. Your work will directly impact how smoothly teams operate every day.

If you’re looking for a role where you can take ownership, build relationships, and genuinely make a difference, we’d love to hear from you.

Why Pell Frischmann?

We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees.

In addition, you’ll receive a competitive salary and other excellent benefits.