At a Glance
- Tasks: Solve IT problems and enhance user experience in a dynamic environment.
- Company: Join Pell Frischmann, a leading consultancy shaping sustainable futures.
- Benefits: Enjoy competitive salary, flexible working, and personal development opportunities.
- Other info: Collaborative culture with a focus on wellbeing and equal opportunities.
- Why this job: Make a real impact while supporting communities and growing your career.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Windows environments.
The predicted salary is between 40000 - 45000 £ per year.
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients.
Based in our Exeter office of over 100 people, we’re looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience. From day-to-day troubleshooting to shaping how IT support works across the organisation, you’ll have real influence and ownership.
To be considered you must live within commutable range of Exeter and hold a full, permanent right to work.
- Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues
- Diagnosing and resolving everything from hardware faults to complex system and network issues
- Taking ownership of IT services at your local site, while supporting the wider business when needed
- Building strong, trusted relationships across teams — becoming the person people rely on
- Keeping IT assets organised and under control through accurate inventory management
- Supporting and mentoring junior team members, helping raise the overall capability of the team
Requirements:
- A credible amount prior experience in a 2nd line IT support role
- Strong knowledge of Windows 11 environments
- Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP)
- Active Directory, Exchange, Intune, SharePoint, Teams
- Ability to troubleshoot hardware, software, and VPN issues with confidence
- Driving Licence
- IT certifications such as ITIL
We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees. In addition, you’ll receive a competitive salary and other excellent benefits.
Locations
Senior Technical Support Engineer (Permanent) in Devon, Exeter employer: Pell Frischmann
Pell Frischmann is an exceptional employer that fosters a collaborative and supportive work culture, allowing Senior Technical Support Engineers to thrive in a dynamic environment. With a commitment to personal and professional development, employees are empowered to shape their own career paths while making a meaningful impact in the communities they serve. Located in Exeter, the company offers flexible working arrangements and a competitive salary, ensuring a rewarding experience for all team members.
