At a Glance
- Tasks: Solve IT problems and support over 700 colleagues in a dynamic environment.
- Company: Join Pell Frischmann, a leading consultancy shaping sustainable futures.
- Benefits: Enjoy competitive salary, flexible working, and personal development opportunities.
- Other info: Be part of a supportive team committed to your growth and wellbeing.
- Why this job: Make a real impact while building relationships and owning your work.
- Qualifications: Experience in 2nd line IT support and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Pell Frischmann: Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.
Appointment Type: Permanent
Full Time/Part Time: Full-time
Specialism: IT
Hours: 37.5
Location: Exeter
Working Practice: Hybrid
The Role: Based in our Exeter office of over 100 people, we’re looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience. This isn’t just a ticket-handling role — you’ll be at the heart of the business, keeping over 700 colleagues connected, productive, and supported. From day-to-day troubleshooting to shaping how IT support works across the organisation, you’ll have real influence and ownership. If you enjoy variety, autonomy, and being trusted to make things happen — you’ll fit right in. To be considered you must live within commutable range of Exeter and hold a full, permanent right to work.
What You’ll Be Doing:
- Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues
- Diagnosing and resolving everything from hardware faults to complex system and network issues
- Owning and managing the full lifecycle of support requests — from first contact to resolution
- Setting up new starters with everything they need to hit the ground running
- Managing offboarding processes, ensuring systems and equipment are handled securely and efficiently
- Taking ownership of IT services at your local site, while supporting the wider business when needed
- Building strong, trusted relationships across teams — becoming the person people rely on
- Keeping IT assets organised and under control through accurate inventory management
- Continuously improving processes, suggesting smarter ways of working, and driving efficiencies
- Supporting and mentoring junior team members, helping raise the overall capability of the team
What You Bring: You’re someone who doesn’t just fix problems but you own them. You’re proactive, approachable, and confident working with people at all levels of the business.
Key Experience & Skills:
- A credible amount prior experience in a 2nd line IT support role
- Strong knowledge of Windows 11 environments
- Hands-on experience with:
- Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP)
- Active Directory, Exchange, Intune, SharePoint, Teams
- Ability to troubleshoot hardware, software, and VPN issues with confidence
- Excellent communication skills — able to explain technical issues in a clear, user-friendly way
- A proactive mindset with a strong sense of ownership and accountability
- Driving Licence (Preferred)
- IT certifications such as ITIL
- Experience supporting HP laptops
- Exposure to Mac environments
Make an Impact: In this role, you won’t be hidden away — you’ll be a visible, valued part of the business. Your work will directly impact how smoothly teams operate every day. If you’re looking for a role where you can take ownership, build relationships, and genuinely make a difference, we’d love to hear from you.
Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We’ll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We’re happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees. In addition, you’ll receive a competitive salary and other excellent benefits you can find on the link below!
Locations
Senior IT support Engineer in Devon, Exeter employer: Pell Frischmann
Pell Frischmann is an exceptional employer, offering a collaborative and supportive work environment in Exeter where you can truly make a difference. As a Senior IT Support Engineer, you'll enjoy the autonomy to shape IT support processes while being part of a team that values your contributions and fosters personal and professional growth. With a commitment to employee wellbeing and flexible working arrangements, Pell Frischmann stands out as a place where your skills can thrive and your career can flourish.
