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- Tasks: Provide top-notch IT support and manage requests for over 600 users.
- Company: Leading IT services company in Wakefield with a strong team culture.
- Benefits: Opportunity for career growth and development within a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Relevant IT qualifications and strong troubleshooting skills required.
- Other info: Collaborative atmosphere with opportunities to enhance your IT expertise.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services company in Wakefield is seeking an IT Administrator to provide exceptional support to over 600 users. The role involves 2nd line support, managing IT requests, and collaborating closely with team members.
Candidates should have relevant IT qualifications, strong troubleshooting skills in hardware and software, and a focus on customer satisfaction.
This position offers an opportunity to grow within an established IT Customer Support team.
IT Support & Onboarding Specialist in Wakefield employer: Pell Frischmann Group Ltd.
Contact Detail:
Pell Frischmann Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Onboarding Specialist in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common IT scenarios that could come up, so you can showcase your expertise and problem-solving abilities.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. This will highlight your focus on customer satisfaction, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support & Onboarding Specialist in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT qualifications and experience. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Customer Satisfaction Focus: Since this role is all about supporting users, share examples of how you've gone above and beyond for customers in the past. We’re looking for candidates who genuinely care about user experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks!
How to prepare for a job interview at Pell Frischmann Group Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since the role focuses on customer satisfaction, prepare examples of how you've gone above and beyond for users in previous positions. Highlight your communication style and how you handle difficult situations with grace.
✨Familiarise Yourself with the Company
Do a bit of research on the IT services company you're interviewing with. Understand their values, the services they offer, and their approach to customer support. This will help you tailor your answers and show genuine interest.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and the tools they use. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
