Pelion seeks a Technical Support Lead to head a distributed team across EU and North American time zones, owning incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance.
You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery and Engineering to maintain
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Technical Support Lead — Global IoT, Hybrid (Glasgow) employer: Pelion
Pelion is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in the IoT connectivity landscape. Based in Glasgow, we offer competitive benefits, a commitment to professional growth, and the unique opportunity to work with cutting-edge technology that connects millions of devices globally. Join us to be part of a collaborative team dedicated to making global IoT connectivity effortless while enjoying a supportive environment that values your contributions.
