Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer onboarding, manage SIM inventory, and resolve enquiries.
- Company: Join Pelion, a leader in IoT connectivity with a collaborative culture.
- Benefits: Flexible hybrid work, 25 days holiday, health plans, and travel insurance.
- Why this job: Be part of an innovative team shaping the future of IoT technology.
- Qualifications: Strong communication skills, detail-oriented, and customer service mindset.
- Other info: Great opportunities for growth in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Operations Assistant role at Pelion. Interviews for this role will take place in January 2026.
About Us
At Pelion, we believe global IoT connectivity should be simple, flexible, and built for scale. We are on a mission to Make IoT Connectivity Effortless. We provide a complete, intelligent SIM management platform that gives enterprises the power to connect, manage, and scale their IoT deployments—from the first device to the first million.
The Role
We are seeking a motivated and adaptable Entry-Level Operations Assistant based in Glasgow. In this role, you will support new customer onboarding, handle customer and billing enquiries, manage SIM inventory and collaborate closely with teams across Pelion to ensure the Operations function is consistently represented to a high standard.
What You’ll Be Doing
- Manage SIM card dispatch, provisioning and overall inventory control.
- Support new customer onboarding activities.
- Handle customer enquiries, including billing investigations and issue resolution.
- Maintain accurate internal records and deliver clear, timely communication.
- Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
- Identify opportunities for process improvements and contribute to enhancing operational efficiency.
What We’re Looking For
Must-Haves
- Excellent written and verbal communication skills.
- Highly organized, proactive, and detail oriented.
- Ability to manage multiple priorities in a fast-moving environment.
- Strong customer service orientation and problem-solving mindset.
- Proficiency with Microsoft Office tools (Excel, Word, Outlook).
Nice-to-Haves (or things you’ll learn here)
- Experience with ticketing systems (Hubspot, Jira).
- Prior experience in operations, service desk or customer success roles.
- Knowledge of Mobile Network Operators.
Why Pelion?
Pelion provides the World’s best connectivity for the World’s biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people. Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward.
Benefits
- Flexible, hybrid (3 Days in our Glasgow Office)
- 25 days holiday
- Access to comprehensive health and dental plans
- Health assessment
- Worldwide travel insurance
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
Operations Assistant in Glasgow employer: Pelion
Contact Detail:
Pelion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Pelion employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Pelion’s mission and values. Show us you’re not just another candidate; demonstrate how your skills align with our goal of making IoT connectivity effortless.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your problem-solving skills and customer service experience. We love hearing about how you’ve tackled challenges in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Pelion.
We think you need these skills to ace Operations Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent written and verbal communication is a must-have for this role, make sure your application reflects that. Use clear, concise language and avoid jargon. We want to see how you can communicate effectively right from the start!
Be Organised and Detail-Oriented: Highlight your organisational skills in your application. Mention any experiences where you managed multiple tasks or projects. We love candidates who can juggle priorities while keeping everything on track, so show us how you do it!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Operations Assistant role. Reference specific responsibilities from the job description and explain how your skills align with them. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team at Pelion!
How to prepare for a job interview at Pelion
✨Know Your Stuff
Before the interview, make sure you understand Pelion's mission and the role of an Operations Assistant. Familiarise yourself with IoT connectivity and how it impacts businesses. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples from your past experiences where you've successfully managed multiple priorities or resolved customer issues. This will demonstrate that you're proactive and ready for the fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and operational processes at Pelion. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. Questions about opportunities for process improvements can be particularly impressive.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your communication skills clearly, as this is crucial for the role. The more comfortable you are speaking about your experiences, the better you'll perform in the actual interview.
