Pelion is seeking a Technical Support Lead to own a hands-on, externally facing support function. You will lead a small, geographically distributed team across EU and North American time zones, acting as the escalation point for complex connectivity issues and running ITIL-based processes with Service Delivery and Engineering.
The role emphasizes end-to-end ownership, proactive improvement, and consistent, value-driven customer support across a growing IoT connectivity platform.
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Hybrid Global Technical Support Lead: ITIL Expert in Glasgow employer: Pelion
Pelion is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in the IoT connectivity landscape. Based in Glasgow, we offer competitive benefits, a commitment to professional growth, and the unique opportunity to work with cutting-edge technology that connects millions of devices globally. Join us to be part of a collaborative team dedicated to making global IoT connectivity effortless while enjoying a supportive environment that values your contributions.
