At a Glance
- Tasks: Own and evolve HubSpot CRM systems for Pelion's go-to-market operations.
- Company: Join a dynamic team at Pelion, a leader in innovative tech solutions.
- Benefits: Enjoy flexible hybrid work, generous holiday, and comprehensive health plans.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact on sales processes and drive business success.
- Qualifications: Experience with HubSpot CRM and strong data management skills required.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced GTM Operations & CRM Manager to own and evolve the systems, data and processes that underpin Pelion’s go‑to‑market and commercial operations. This role will sit at the centre of how the business executes, ensuring HubSpot is a trusted system of record, well integrated with internal platforms, and able to deliver clear insight into pipeline health, sales execution, service delivery and GTM effectiveness.
What you will be doing
- HubSpot CRM ownership (business‑wide)
- End‑to‑end ownership of HubSpot across GTM, Sales, Operations, Service and Support
- Manage users, permissions, roles, and access controls in partnership with IT
- Act as the primary point of contact for CRM issues, requests, and enhancements
- Ensure HubSpot reflects current business processes and operating models
- CRM architecture, development & governance
- Own the HubSpot data model across all standard and custom objects design, create, and maintain:
- Custom objects and properties
- Pipelines, lifecycle stages, and associations
- Workflows, automation, and validation rules
- Act as gatekeeper for CRM changes to ensure scalability and data integrity
- Maintain documentation and change controls for all major CRM updates
- Platform integration & data sync
- Support and manage the integration between Pelion systems and HubSpot
- Ensure reliable two‑way data sync, including:
- Account, usage, and commercial signals
- Monitor integration health and data accuracy
- Partner with engineering, product, IT and finance to evolve integrations as needed
- Automation, alerts & operational workflows
- Build and maintain alerts and automation to support:
- Deal renewal prompts and expansion signals
- Pipeline hygiene and lead/deal progression
- Service and support ticketing requirements
- Proactively identify manual processes that can be automated
- Ensure automation supports, not overrides good sales behaviour
- GTM, sales & pipeline reporting
- Own dashboards and reporting for core GTM and sales processes, including:
- Funnel and pipeline performance
- Activity, conversion, and velocity metrics
- Build reporting that supports forecasting confidence and pipeline inspection
- Sales methodology & execution support
- Maintain and evolve HubSpot to support Pelion’s MEDDIC sales methodology
- Ensure CRM fields, stages, and reporting align with MEDDIC principles
- Support visibility into deal quality, risk, and qualification
- Partner with Sales leadership to improve deal inspection and execution
- Data quality, hygiene & governance
- Define and enforce CRM data standards and definitions
- Own hygiene reporting and remediation processes
- Identify data gaps, inconsistencies, and risks
- Drive improvements in data discipline through process, automation, and training
- Own the CRM/GTM Ops improvement roadmap
- Enablement, training & adoption
- Deliver ongoing CRM training for GTM, Sales, and Operations teams
- Support onboarding of new users and teams
- Create lightweight documentation and best‑practice guidance
- Drive consistent CRM usage across the business
What we’re looking for
- Experience of leading and owning CRM systems
- Strong hands‑on experience managing HubSpot CRM across Sales, Marketing, Service and Operations
- Experience supporting Sales and Marketing teams in a B2B environment
- Strong understanding of GTM funnels, pipeline management, and sales metrics
- Experience building workflows, automation, and reporting
- Comfortable working with data, integrations, and APIs (at a practical level)
Nice to have
- Experience in GTM Ops, RevOps, or Sales Operations
- Familiarity with MEDDIC or similar sales methodologies
- Experience supporting renewals, expansions, or customer lifecycle reporting
- Experience working with product or usage data in CRM systems
- Knowledge of B2B tooling such as G2, Usergems, HeyReach, Funnel.io, Google Analytics
Benefits
- Flexible, hybrid (3 days in our Glasgow Office)
- 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year
- 7% employer pension contribution
- Access to comprehensive health and dental plans
- Health assessment
- Worldwide travel insurance
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
GTM Ops & CRM Lead — Hybrid Role, Flexible Hours in Glasgow employer: Pelion
Pelion is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid work model from our vibrant Glasgow office. With generous benefits including 25 days of holiday plus additional leave, comprehensive health plans, and a strong pension contribution, we foster a supportive work culture that encourages collaboration and innovation. Join us to be at the forefront of GTM operations while enjoying a dynamic environment that values your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land GTM Ops & CRM Lead — Hybrid Role, Flexible Hours in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around CRM and GTM operations.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace GTM Ops & CRM Lead — Hybrid Role, Flexible Hours in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the GTM Ops & CRM Lead role. Highlight your hands-on experience with HubSpot and any relevant B2B sales support you've provided.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've owned CRM systems and improved processes in previous positions.
Showcase Your Data Skills:Since this role involves a lot of data management, be sure to mention your experience with data integrations, reporting, and automation. We want to see how you can help us maintain data integrity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pelion
✨Know Your HubSpot Inside Out
Make sure you’re well-versed in HubSpot CRM, as it’s a key part of the role. Familiarise yourself with its features, functionalities, and how it integrates with other systems. Be ready to discuss your hands-on experience and any specific projects where you’ve optimised or managed HubSpot.
✨Understand GTM Processes
Brush up on go-to-market strategies and sales methodologies like MEDDIC. Be prepared to explain how you’ve applied these concepts in previous roles, especially in relation to pipeline management and sales metrics. This will show that you can align with the company’s operational goals.
✨Showcase Your Data Skills
Since data quality and governance are crucial for this position, come equipped with examples of how you’ve handled data integrity issues in the past. Discuss any experience you have with building workflows, automation, and reporting, as well as how you’ve improved data discipline in previous roles.
✨Prepare for Integration Discussions
Be ready to talk about your experience with system integrations and data syncing. Highlight any challenges you’ve faced and how you overcame them. This will demonstrate your ability to manage the technical aspects of the role and ensure smooth operations across platforms.
