At a Glance
- Tasks: Own and evolve HubSpot CRM systems for Pelion's go-to-market operations.
- Company: Join a dynamic team at Pelion, a leader in innovative tech solutions.
- Benefits: Enjoy flexible hybrid work, generous holiday, and comprehensive health plans.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact on sales processes and drive business success.
- Qualifications: Experience with HubSpot CRM and strong data management skills required.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for an experienced GTM Operations & CRM Manager to own and evolve the systems, data and processes that underpin Pelion’s go‑to‑market and commercial operations. This role will sit at the centre of how the business executes, ensuring HubSpot is a trusted system of record, well integrated with internal platforms, and able to deliver clear insight into pipeline health, sales execution, service delivery and GTM effectiveness.
What you will be doing
- HubSpot CRM ownership (business‑wide)
- End‑to‑end ownership of HubSpot across GTM, Sales, Operations, Service and Support
- Manage users, permissions, roles, and access controls in partnership with IT
- Act as the primary point of contact for CRM issues, requests, and enhancements
- Ensure HubSpot reflects current business processes and operating models
- CRM architecture, development & governance
- Own the HubSpot data model across all standard and custom objects design, create, and maintain:
- Custom objects and properties
- Pipelines, lifecycle stages, and associations
- Workflows, automation, and validation rules
- Act as gatekeeper for CRM changes to ensure scalability and data integrity
- Maintain documentation and change controls for all major CRM updates
- Platform integration & data sync
- Support and manage the integration between Pelion systems and HubSpot
- Ensure reliable two‑way data sync, including:
- Account, usage, and commercial signals
- Monitor integration health and data accuracy
- Partner with engineering, product, IT and finance to evolve integrations as needed
- Automation, alerts & operational workflows
- Build and maintain alerts and automation to support:
- Deal renewal prompts and expansion signals
- Pipeline hygiene and lead/deal progression
- Service and support ticketing requirements
- Proactively identify manual processes that can be automated
- Ensure automation supports, not overrides good sales behaviour
- GTM, sales & pipeline reporting
- Own dashboards and reporting for core GTM and sales processes, including:
- Funnel and pipeline performance
- Activity, conversion, and velocity metrics
- Build reporting that supports forecasting confidence and pipeline inspection
- Sales methodology & execution support
- Maintain and evolve HubSpot to support Pelion’s MEDDIC sales methodology
- Ensure CRM fields, stages, and reporting align with MEDDIC principles
- Support visibility into deal quality, risk, and qualification
- Partner with Sales leadership to improve deal inspection and execution
- Data quality, hygiene & governance
- Define and enforce CRM data standards and definitions
- Own hygiene reporting and remediation processes
- Identify data gaps, inconsistencies, and risks
- Drive improvements in data discipline through process, automation, and training
- Own the CRM/GTM Ops improvement roadmap
- Enablement, training & adoption
- Deliver ongoing CRM training for GTM, Sales, and Operations teams
- Support onboarding of new users and teams
- Create lightweight documentation and best‑practice guidance
- Drive consistent CRM usage across the business
What we’re looking for
- Experience of leading and owning CRM systems
- Strong hands‑on experience managing HubSpot CRM across Sales, Marketing, Service and Operations
- Experience supporting Sales and Marketing teams in a B2B environment
- Strong understanding of GTM funnels, pipeline management, and sales metrics
- Experience building workflows, automation, and reporting
- Comfortable working with data, integrations, and APIs (at a practical level)
Nice to have
- Experience in GTM Ops, RevOps, or Sales Operations
- Familiarity with MEDDIC or similar sales methodologies
- Experience supporting renewals, expansions, or customer lifecycle reporting
- Experience working with product or usage data in CRM systems
- Knowledge of B2B tooling such as G2, Usergems, HeyReach, Funnel.io, Google Analytics
Benefits
- Flexible, hybrid (3 days in our Glasgow Office)
- 25 days holiday, plus 5 days Take 5 and 8 bank holidays a year
- 7% employer pension contribution
- Access to comprehensive health and dental plans
- Health assessment
- Worldwide travel insurance
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.
GTM Operations & CRM Manager in Glasgow employer: Pelion
Pelion is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid work model from our vibrant Glasgow office. With comprehensive benefits including generous holiday allowances, a robust pension scheme, and access to health and dental plans, we foster a supportive work culture that encourages collaboration and innovation. Join us to be at the forefront of our go-to-market operations, where your expertise in CRM will directly impact our success and provide you with meaningful career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land GTM Operations & CRM Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work with HubSpot and CRM systems. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to GTM operations and CRM management. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace GTM Operations & CRM Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GTM Operations & CRM Manager role. Highlight your experience with HubSpot and any relevant CRM systems, focusing on how you've managed data and processes in previous roles.
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you improved CRM processes or enhanced data integrity in past positions.
Be Clear and Concise:Keep your application clear and concise. We love a well-structured application that gets straight to the point. Use bullet points where possible to make it easy for us to read through your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Pelion
✨Know Your HubSpot Inside Out
Make sure you’re well-versed in HubSpot CRM, as it’s a key part of the role. Familiarise yourself with its features, functionalities, and how it integrates with other systems. Be ready to discuss your past experiences managing HubSpot and how you’ve used it to drive sales and operational success.
✨Showcase Your Data Skills
Since this role involves a lot of data management, be prepared to talk about your experience with data quality, hygiene, and governance. Bring examples of how you've improved data processes in previous roles, and be ready to discuss any tools or methodologies you’ve used to ensure data integrity.
✨Understand GTM Strategies
Brush up on go-to-market strategies and sales methodologies like MEDDIC. Be ready to explain how you’ve applied these concepts in your previous roles, particularly in relation to pipeline management and sales metrics. This will show that you understand the bigger picture and can contribute to the company’s success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle CRM issues. Think of specific challenges you’ve faced in past roles and how you resolved them. This will demonstrate your critical thinking and adaptability, which are crucial for this position.
