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- Tasks: Lead and inspire a team of meter readers in Taunton, ensuring excellent customer service.
- Company: Join Pelican, an award-winning company known for its inclusive and engaging culture.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a supportive work-life balance.
- Why this job: Make a real impact by developing your team and enhancing customer experiences.
- Qualifications: Passion for people, strong communication skills, and experience in performance management.
- Other info: Be part of a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
We are looking for an experienced leader to work 15 hours per week across Monday and Wednesday each week, supporting, motivating and inspiring our Taunton based meter reading team.
What you'll do
You will work alongside the existing Team Leader in a job share arrangement in managing a hardworking and friendly field-based team of up to 12 meter readers working predominantly within the Taunton area. Your main base will be our Galmington depot in Taunton. Your team are responsible for obtaining and verifying water meter readings for our Bristol Water and Wessex Water customers as well as commercial water retailers. A strong customer focus is essential to ensure that we WOW our clients and customers alike. With great attention to detail and meticulous planning, you will ensure your team are engaged, developed and supported to achieve their productivity expectations and deliver for our customers.
We are incredibly proud of the family friendly environment we have built at Pelican and we know how important a work/life balance is for our people.
What you'll need
The ideal candidate will be passionate about people! If you are ready to embrace our coaching culture and can inspire, engage and develop people to work to be the best version of themselves, this is the role for you! Leading a team of meter readers working in a variety of locations, excellent personal and communication skills are essential. We are looking for someone who has an eye for detail and a true passion to refine processes and gain efficiencies to improve service levels for our customers. You will also thrive on bringing fresh ideas and different perspectives to the table.
We work towards a clear set of targets, and you will support your team to achieve them. Experience working within a target-driven environment and a track record of excellent organisational skills are essential, as is demonstrable experience in performance management and coaching. If you can bring the above, we'll ensure you are supported throughout your career with enrolment on our in-house management development program and regular coaching. We'll also ensure your role stays varied and stimulating by providing opportunities to get involved in upcoming projects and any of our fantastic people initiatives. A knowledge of the Taunton area would also be beneficial.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer.
Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Locations
Meter Reading Team Leader in Somerset, Taunton employer: Pelican Business Services
Contact Detail:
Pelican Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reading Team Leader in Somerset, Taunton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pelican's values and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their family-friendly environment.
✨Tip Number 2
Prepare some questions! Think about what you want to know about the role and the team. Asking insightful questions not only shows your enthusiasm but also helps you figure out if this is the right fit for you.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated and developed teams in the past. Highlighting your experience in performance management will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pelican team!
We think you need these skills to ace Meter Reading Team Leader in Somerset, Taunton
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others in previous roles, especially in a target-driven environment.
Emphasise Customer Focus: Since we pride ourselves on customer service, share examples of how you've wowed clients in the past. This will show us that you understand the importance of keeping our customers happy!
Be Detail-Oriented: We love candidates who pay attention to detail! Include specific instances where your meticulous planning has led to successful outcomes or improved processes.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Pelican Business Services
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a meter reading team. Familiarise yourself with how to motivate and inspire a group of individuals, especially in a field-based environment. Think about your past experiences leading teams and be ready to share specific examples that highlight your leadership style.
✨Showcase Your Customer Focus
Since the role emphasises a strong customer focus, prepare to discuss how you've previously wowed clients or improved customer service. Bring along any metrics or feedback that demonstrate your success in enhancing customer satisfaction, as this will resonate well with the interviewers.
✨Emphasise Your Coaching Skills
The company values a coaching culture, so be prepared to talk about your experience in developing and supporting team members. Share specific instances where you’ve helped someone improve their performance or achieve their goals, showcasing your ability to inspire others to be their best.
✨Be Ready with Fresh Ideas
Think about innovative ideas or processes you could bring to the table that would enhance efficiency and service levels. The interviewers will appreciate candidates who can think outside the box, so don’t hesitate to share your thoughts on how to refine existing processes or introduce new ones.