At a Glance
- Tasks: Deliver top-notch customer service by handling 50-60 calls daily in a vibrant contact centre.
- Company: Join Pelican, an award-winning company known for its inclusive and engaging culture.
- Benefits: Enjoy 25 days holiday, performance bonuses, healthcare packages, and more!
- Other info: Face-to-face interactions and a dynamic team await you!
- Why this job: Kickstart your career in a supportive environment with plenty of growth opportunities.
- Qualifications: No specific qualifications needed, just a passion for helping customers.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre, which is at the heart of our business.
It is an exhilarating and fast-paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers that have queries regarding their water bills.
Please note that if you are successful, the start date for this role will be Monday 24th August 2026Telephone interviews will take place between 13th July until 28th July Face-to-face interviews will be held between 20th July until 31st July If successful, the training period will run between 24th August until 11th September , therefore we are not able to offer any annual leave during this time Our full-time roles can be 37 or 40 hours - it's your choice (no evenings, Sundays, or Bank Holiday working here).
As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment.
If you are ambitious, hitting your targets and enjoy a challenge, we offer lots of opportunities to progress within the business.
We will support you to unlock your potential and build your career with us.
What you'll receive We offer a wealth of both financial and non-financial benefits, including:25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10%A healthcare package that allows you to claim back healthcare costs£1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water.
From meter reading and billing to collections and customer support.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer.
Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions.
We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
Locations
Customer Service Advisor / Contact Centre Advisor in Nailsea, Somerset employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Contact Centre Advisor in Nailsea, Somerset
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pelican Business Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pelican Business Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor / Contact Centre Advisor in Nailsea, Somerset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pelican Business Services:Your cover letter is your chance to shine! Tell us why you want to work at Pelican Business Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pelican Business Services!
How to prepare for a job interview at Pelican Business Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
