At a Glance
- Tasks: Deliver exceptional customer service by handling inbound calls and resolving queries.
- Company: Join Pelican, an award-winning company dedicated to customer satisfaction.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for growth and community involvement.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 26400 - 26400 £ per year.
We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre, which is at the heart of our business. It is an exhilarating and fast-paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers that have queries regarding their water bills.
Please note that if you are successful, the start date for this role will be Monday 24th August 2026. Telephone interviews will take place between 13th July until 28th July. Face-to-face interviews will be held between 20th July until 31st July. If successful, the training period will run between 24th August until 11th September, therefore we are not able to offer any annual leave during this time.
Our full-time roles can be 37 or 40 hours - it's your choice (no evenings, Sundays, or Bank Holiday working here).
What you'll do
- You will be the first point of contact for many of our customers, with your main focus being on inbound calls.
- From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day.
- As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment.
- From interview to offer, we will keep you updated every step of the way.
- On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme, including our award-winning academy.
What you'll need
- We are looking for someone who loves talking to people and can naturally build great rapport with our customers and colleagues.
- You will have confident, energetic, and professional communication skills, be friendly and have a positive, can-do attitude.
- You will need to be able to demonstrate resilience and reliability, working to defined department targets.
- If you are ambitious, hitting your targets and enjoy a challenge, we offer lots of opportunities to progress within the business.
- We will support you to unlock your potential and build your career with us.
What you'll receive
- 25 days' holiday rising to 28 with length of service.
- Up to 20% combined pension contribution.
- Opportunity to buy or sell holiday.
- Pay increments yearly rewarding your first 3 years of service.
- Performance related bonus of up to 10%.
- A healthcare package that allows you to claim back healthcare costs.
- £1000 'Refer a friend/family' scheme.
- Life assurance of up to four times your salary.
- Sustainable benefits including electric vehicle and cycle2work schemes.
- A range of family friendly policies including enhanced maternity and paternity leave.
- Paid community day.
- Cashback and discounts from over 3,000 retailers.
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Locations
Customer Service Adviser in Nailsea, Somerset employer: Pelican Business Services
Pelican is an award-winning employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture for Customer Service Advisers. With a strong focus on employee well-being and growth, we provide extensive benefits including generous holiday allowances, performance bonuses, and a supportive environment that encourages career progression. Join us to be part of a team that values both its customers and employees, ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Nailsea, Somerset
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pelican Business Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pelican Business Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Nailsea, Somerset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pelican Business Services:Your cover letter is your chance to shine! Tell us why you want to work at Pelican Business Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pelican Business Services!
How to prepare for a job interview at Pelican Business Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
