At a Glance
- Tasks: Help customers with billing queries and improve their experience through various communication channels.
- Company: Join Pelican, an award-winning company known for exceptional customer service.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a healthcare package.
- Other info: Dynamic team environment with plenty of opportunities for growth.
- Why this job: Make a real difference in customer lives while building your career.
- Qualifications: Customer-focused attitude and confidence in phone communication are essential.
The predicted salary is between 28400 - 32000 £ per year.
We are looking for an adviser to join our friendly and engaging customer relations team, which is responsible for providing an exceptional customer experience through a variety of communication channels, including telephone, letter, and email.
Please note, this is a 12 month fixed term opportunity.
What you'll do We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey.
You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution.
We will invest in your development through regular 121s, coaching, and skill-building.
You will be joining part of a large organisation which will present you with lots of career opportunities.
Our customer relations adviser role is Monday to Friday between the hours of 08:30 and 16:45.
What you'll need We are looking for someone who is naturally customer focused, confident dealing with customers over the phone, positive, flexible and passionate about helping others.
If you are ambitious about hitting your targets and enjoy a challenge, we offer lots of opportunities to progress within the business.
We will support you to unlock your potential and build your career with us.
What you'll receive We offer a wealth of both financial and non-financial benefits, including:25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance-related bonus of up to 10%A healthcare package that allows you to claim back healthcare costs£1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family-friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea, just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water.
From meter reading and billing to collections and customer support.
We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the Year, and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group, are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer.
Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions.
We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
Locations
Customer Adviser - Billing in Nailsea, Somerset employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser - Billing in Nailsea, Somerset
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pelican Business Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pelican Business Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Adviser - Billing in Nailsea, Somerset
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pelican Business Services.
How to prepare for a job interview at Pelican Business Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pelican Business Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pelican Business Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
