At a Glance
- Tasks: Help customers with billing queries and improve their experience through various communication channels.
- Company: Join Pelican, an award-winning company known for exceptional customer service.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a healthcare package.
- Other info: Dynamic team environment with plenty of opportunities for growth.
- Why this job: Make a real difference in customer lives while building your career.
- Qualifications: Customer-focused attitude and confidence in phone communication are essential.
The predicted salary is between 28400 - 32000 £ per year.
We are looking for an adviser to join our friendly and engaging customer relations team, which is responsible for providing an exceptional customer experience through a variety of communication channels, including telephone, letter, and email.
Please note, this is a 12 month fixed term opportunity.
What you'll do We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey.
You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution.
We will invest in your development through regular 121s, coaching, and skill-building.
You will be joining part of a large organisation which will present you with lots of career opportunities.
Our customer relations adviser role is Monday to Friday between the hours of 08:30 and 16:45.
What you'll need We are looking for someone who is naturally customer focused, confident dealing with customers over the phone, positive, flexible and passionate about helping others.
If you are ambitious about hitting your targets and enjoy a challenge, we offer lots of opportunities to progress within the business.
We will support you to unlock your potential and build your career with us.
What you'll receive We offer a wealth of both financial and non-financial benefits, including:25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance-related bonus of up to 10%A healthcare package that allows you to claim back healthcare costs£1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family-friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea, just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water.
From meter reading and billing to collections and customer support.
We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the Year, and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group, are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer.
Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions.
We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
Locations
Customer Adviser - Billing in Nailsea, Somerset employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
