At a Glance
- Tasks: Lead and inspire a friendly team of meter readers in Taunton.
- Company: Join Pelican, an award-winning company focused on customer and employee engagement.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a supportive work environment.
- Other info: Flexible hours, family-friendly policies, and opportunities for personal growth.
- Why this job: Make a real impact by developing your team and enhancing customer service.
- Qualifications: Passion for people, strong communication skills, and experience in performance management.
The predicted salary is between 13 - 16 £ per hour.
We are looking for an experienced leader to work 15 hours per week across Monday and Wednesday each week, supporting, motivating and inspiring our Taunton based meter reading team.
What you'll do
You will work alongside the existing Team Leader in a job share arrangement in managing a hardworking and friendly field-based team of up to 12 meter readers working predominantly within the Taunton area. Your main base will be our Galmington depot in Taunton. Your team are responsible for obtaining and verifying water meter readings for our Bristol Water and Wessex Water customers as well as commercial water retailers. A strong customer focus is essential to ensure that we WOW our clients and customers alike. With great attention to detail and meticulous planning, you will ensure your team are engaged, developed and supported to achieve their productivity expectations and deliver for our customers.
We are incredibly proud of the family friendly environment we have built at Pelican and we know how important a work/life balance is for our people.
What you'll need
The ideal candidate will be passionate about people! If you are ready to embrace our coaching culture and can inspire, engage and develop people to work to be the best version of themselves, this is the role for you! Leading a team of meter readers working in a variety of locations, excellent personal and communication skills are essential. We are looking for someone who has an eye for detail and a true passion to refine processes and gain efficiencies to improve service levels for our customers. You will also thrive on bringing fresh ideas and different perspectives to the table. We work towards a clear set of targets, and you will support your team to achieve them. Experience working within a target-driven environment and a track record of excellent organisational skills are essential, as is demonstrable experience in performance management and coaching. If you can bring the above, we'll ensure you are supported throughout your career with enrolment on our in-house management development program and regular coaching. We'll also ensure your role stays varied and stimulating by providing opportunities to get involved in upcoming projects and any of our fantastic people initiatives. A knowledge of the Taunton area would also be beneficial.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer.
Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Meter Reading Team Leader employer: Pelican Business Services
Pelican is an exceptional employer, offering a supportive and family-friendly work environment in Taunton. With a strong focus on employee development through in-house management programmes and a commitment to work-life balance, we ensure our team members thrive both personally and professionally. Our generous benefits package, including enhanced holiday allowances and performance-related bonuses, alongside our inclusive culture, makes Pelican a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Reading Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pelican's values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family-friendly environment.
✨Tip Number 2
Prepare some questions! Think about what you want to know about the role and the team. Asking insightful questions not only shows your enthusiasm but also helps you figure out if this is the right fit for you.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated and developed teams in the past. Highlighting your experience in performance management will definitely catch their attention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Pelican family right from the start!
We think you need these skills to ace Meter Reading Team Leader
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Meter Reading Team Leader, so make sure you understand the role and how you fit into it.
Show Off Your Leadership Skills:We want to see how you can inspire and motivate a team! In your application, highlight any past experiences where you've led a team or coached others. This is your chance to shine!
Be Detail-Oriented:Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality and precision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pelican Business Services
✨Know the Company Inside Out
Before your interview, take some time to research Pelican and its values. Understand their commitment to customer service and employee engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Meter Reading Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlight your coaching style and how it has positively impacted your previous teams.
✨Demonstrate Customer Focus
Pelican prides itself on excellent customer service. Be ready to discuss how you’ve gone above and beyond for customers in the past. Think of specific instances where your attention to detail made a difference in customer satisfaction, and be prepared to share these stories.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the coaching culture, and opportunities for development within Pelican. This not only shows your interest but also helps you gauge if this is the right fit for you.
