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For Companies At a Glance
- Tasks: Join our team to manage customer accounts and support field visits.
- Company: Pelican is an award-winning customer service provider based in Bristol.
- Benefits: Enjoy 25 days holiday, a generous pension, and performance bonuses.
- Why this job: Be part of a supportive culture with growth opportunities and community impact.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
- Other info: We value diversity and offer tailored support for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an administrator to join our friendly external liaison team. You will liaise with our customers and be responsible for account administration before and after field team visits to our customers' properties.
What you'll do
- The role is interesting and varied, you will ensure accounts are updated accurately and record all relevant information surrounding field team visits.
- You will liaise with customers to ensure they can access our payment assistant schemes and social tariffs recognising signs of vulnerability.
- You will also build and maintain relationships with landlords and housing associations, interpret land registry and credit reference data to ensure we have correct occupier information.
We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities. From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme. The External Liaison administrator role is 40 hours per week, Monday to Friday.
What you'll need
- We are looking for someone with excellent communication skills who loves talking to people and can naturally build rapport with our customers and colleagues.
- You will need to have great attention to detail and have a can-do attitude as well as being able to demonstrate empathy and use negotiation skills.
- You will need to be able to demonstrate resilience and reliability and will work to defined targets.
- If you are ambitious, achieving your targets and enjoy a challenge we offer lots of opportunities to progress.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Contact Detail:
Pelican Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Liaison Administrator in Bristol
✨Tip Number 1
Familiarise yourself with the key responsibilities of the External Liaison Administrator role. Understanding the nuances of account administration and customer liaison will help you speak confidently about how your skills align with the job during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully built rapport with customers in previous roles. This will demonstrate your ability to connect with clients, which is crucial for this position.
✨Tip Number 3
Research Pelican and its values thoroughly. Being able to discuss their commitment to customer service and employee wellbeing will show that you're genuinely interested in the company and its culture.
✨Tip Number 4
Prepare to discuss your attention to detail and problem-solving skills. Think of specific instances where you've had to manage data accurately or resolve issues, as these are key aspects of the role.
We think you need these skills to ace External Liaison Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and attention to detail, as these are crucial for the External Liaison Administrator role. Include specific examples of how you've built rapport with customers or colleagues in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle account administration and your experience with customer service, especially in situations requiring empathy and negotiation skills.
Showcase Relevant Experience: If you have experience interpreting data or working with vulnerable customers, be sure to include this in your application. Highlight any roles where you had to manage relationships with landlords or housing associations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Pelican Business Services
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your ability to build rapport. Share examples of how you've effectively communicated with customers or colleagues in the past.
✨Highlight Attention to Detail
Since accuracy is crucial for account administration, discuss specific instances where your attention to detail made a difference. This could include managing data or ensuring compliance with procedures.
✨Demonstrate Empathy and Negotiation Skills
The job involves liaising with vulnerable customers, so be ready to talk about how you’ve shown empathy in challenging situations. Prepare to discuss any negotiation experiences that highlight your ability to find solutions.
✨Express Your Ambition and Resilience
The company values ambition and resilience, so share your career goals and how you handle challenges. Discuss any targets you've met in previous roles and how you plan to achieve them in this position.
