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For Companies At a Glance
- Tasks: Support customers with financial challenges and resolve payment issues with empathy.
- Company: Leading customer service provider in the UK with a focus on support.
- Benefits: Competitive salary, performance bonuses, and generous holiday allowances.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive mindset are essential.
- Other info: Full training provided in complex financial matters for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider in the UK seeks a Customer Service Adviser to join their Credit Management team. This role involves supporting customers facing financial challenges with their water bills, offering empathetic assistance and resolving payment issues.
Candidates should possess strong communication skills, a customer service background, and a proactive mindset to ensure excellent service. The position includes full training in complex financial matters and offers competitive benefits, including performance bonuses and generous holiday allowances.
Empathetic Credit Collections Advisor employer: Pelican Business Services
Contact Detail:
Pelican Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Credit Collections Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the credit management field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching common questions for customer service roles. Think about how you can showcase your empathetic approach and problem-solving skills, especially when dealing with financial challenges.
✨Tip Number 3
Practice your communication skills! Role-play with a friend or record yourself answering typical interview questions. This will help you sound confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge over other candidates. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Empathetic Credit Collections Advisor
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with customers facing financial challenges, so share any relevant experiences that showcase your ability to understand and support others.
Tailor Your CV: Don’t just send out the same CV for every job! Take a moment to tailor your CV specifically for this role. We’re looking for strong communication skills and a customer service background, so make sure those shine through in your application.
Be Proactive: In your cover letter, demonstrate your proactive mindset. We love candidates who take initiative, so mention any times you've gone above and beyond to help customers or solve problems. It’ll show us you’re the right fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pelican Business Services
✨Show Your Empathy
As an Empathetic Credit Collections Advisor, it's crucial to demonstrate your ability to connect with customers on a personal level. Prepare examples from your past experiences where you successfully helped someone through a tough financial situation, showcasing your understanding and compassion.
✨Brush Up on Financial Knowledge
Since the role involves complex financial matters, take some time to familiarise yourself with basic credit management concepts. This will not only help you answer technical questions but also show that you're proactive and ready to learn during the training phase.
✨Practice Active Listening
During the interview, make sure to practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions. It’s a key skill for this role, and demonstrating it in the interview will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you resolved conflicts or helped customers overcome challenges, and be ready to discuss your thought process and outcomes.
