At a Glance
- Tasks: Help business customers with billing queries and deliver memorable service.
- Company: Join a dynamic Customer Relations team focused on real conversations.
- Benefits: Enjoy flexible hours, work-from-home options, and personal development opportunities.
- Other info: Great career growth opportunities with regular coaching and skill-building sessions.
- Why this job: Make a real impact by providing excellent customer service in a supportive environment.
- Qualifications: Positive attitude, enthusiasm for learning, and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Join our Customer Relations team where flexibility meets freedom - no scripts, just real conversations.
A professional 95 role, with your evenings, weekends, and bank holidays always free.
What you'll do You will be helping business customers with their billing queries, taking full ownership of each case from start to finish.
Our team handle a wide range of cases, from leak investigations to determining account responsibility.
You'll use multiple systems and data sources to build a clear picture and deliver accurate resolutions.
We are all about customer experience, so you will engage with customers via telephone, email, and letter, always delivering memorable customer service.
As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building.
You will be joining part of a wider organisation which will present you with lots of opportunities to grow and excel in your career.
From interview to offer, we will keep you updated every step of the way.
You will have the opportunity to work from home one day a week following probation.
What you'll need Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver fantastic customer service through building rapport via our communications, you will have a positive can do attitude, enthusiasm to learn new skills and the ability to excee...
Customer Service Advisor employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pelican Business Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pelican Business Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pelican Business Services:Your cover letter is your chance to shine! Tell us why you want to work at Pelican Business Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pelican Business Services!
How to prepare for a job interview at Pelican Business Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
