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- Tasks: Join our team as a Customer Service Adviser, handling inbound calls and engaging with customers.
- Company: Pelican is an award-winning customer service provider based in Nailsea, near Bristol.
- Benefits: Enjoy flexible hours, 25 days holiday, performance bonuses, and a healthcare package.
- Why this job: Be part of a vibrant team culture with opportunities for growth and development.
- Qualifications: We seek friendly, confident communicators who thrive in a fast-paced environment.
- Other info: No evening or weekend shifts; apply now to secure your spot!
The predicted salary is between 27000 - 42000 £ per year.
Looking to work for us? Great choice we love it here too! We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50-60 inbound calls a day from customers that have queries regarding their water bills.
What you'll do
Initially your focus will be our inbound telephone contacts but here at Pelican we will multiskill you to also communicate with our customers using other channels such as emails and live chat. As we are office based you will enjoy face to face contact with your colleagues and line manager daily. From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme including our award-winning academy. Our full-time roles can be 37 or 40 hours - it's your choice. (No evenings, Sundays, or Bank Holiday working here)! If you are looking for more flexible hours or a shorter working week, we're a life friendly employer that offers flexible working options and encourages our team members to have a working pattern that fits in with their lives.
What you'll need
We are looking for someone who loves talking to people and can naturally build great rapport with our customers and colleagues. You will have confident, energetic, and professional communication skills, be friendly and have a positive, can do attitude. You will need to be able to demonstrate resilience and reliability, working to defined department targets. If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Customer Service Adviser in Bristol employer: Pelican Business Services
Contact Detail:
Pelican Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Bristol
✨Tip Number 1
Familiarise yourself with our company values and the services we provide. Understanding our mission and how we engage with customers will help you demonstrate your alignment with our goals during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and professional, as these traits are essential for a Customer Service Adviser role.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully handled customer queries or challenges in the past. This will showcase your resilience and ability to build rapport, which are key qualities we look for.
✨Tip Number 4
Research common customer service practices and trends, especially in the utilities sector. Being knowledgeable about the industry will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Service Adviser in Bristol
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Pelican is looking for in a Customer Service Adviser. Highlight key responsibilities and required skills, such as communication and rapport-building.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to handle high call volumes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pelican and how your skills can contribute to their success.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial in customer service.
How to prepare for a job interview at Pelican Business Services
✨Show Your Communication Skills
As a Customer Service Adviser, you'll need to demonstrate your ability to communicate effectively. Practice speaking clearly and confidently about your experiences, and be ready to showcase how you can build rapport with customers over the phone.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or answering billing queries. Prepare examples from your past experiences that highlight your problem-solving skills and resilience.
✨Emphasise Your Positive Attitude
Pelican values a friendly and positive attitude. During the interview, express your enthusiasm for helping others and your commitment to providing excellent service. Share instances where your positivity made a difference in a challenging situation.
✨Research the Company Culture
Familiarise yourself with Pelican's values and culture. Mention specific aspects of their work environment that resonate with you, such as their commitment to employee wellbeing and community involvement. This shows you're genuinely interested in being part of their team.
