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- Tasks: Be the friendly voice answering customer queries about their water bills in a fast-paced contact centre.
- Company: Join Pelican, an award-winning company dedicated to exceptional customer service and employee wellbeing.
- Benefits: Enjoy flexible working hours, 25 days holiday, performance bonuses, and a healthcare package.
- Why this job: Make a real difference daily while building your career in an inclusive and supportive environment.
- Qualifications: We seek energetic communicators who can build rapport and thrive under targets.
- Other info: No evenings or Sundays required; apply quickly as positions may close early!
The predicted salary is between 28800 - 42000 £ per year.
Job Description
We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 60 inbound calls a day from customers that have queries regarding their water bills.
What you'll do
Your focus will be inbound telephone calls, you will be the fir…
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Customer Service Adviser employer: Pelican Business Services
Contact Detail:
Pelican Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to billing and account queries. This will help you feel more confident during the interview when discussing how you would handle specific situations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and professional, as these traits are essential for building rapport with customers.
✨Tip Number 3
Research Pelican and its values, particularly their commitment to inclusivity and employee wellbeing. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training opportunities. This shows your enthusiasm for the role and your interest in growing within the company.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled inbound calls or resolved customer queries, as this will show you understand the demands of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention specific examples of how you've built rapport with customers in previous roles, and express your enthusiasm for working in a fast-paced environment.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as resilience, reliability, and the ability to meet targets. Use concrete examples to demonstrate these qualities from your past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Pelican Business Services
✨Show Your Communication Skills
As a Customer Service Adviser, you'll be the first point of contact for customers. Make sure to demonstrate your confident and professional communication skills during the interview. Practice active listening and respond clearly to any questions.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've resolved customer issues in the past. This role involves answering queries about water bills and resolving problems, so showcasing your ability to think on your feet will impress the interviewers.
✨Emphasise Your Team Spirit
Since the role involves working closely with colleagues, highlight your ability to work well in a team. Share experiences where you collaborated effectively with others to achieve a common goal, as this aligns with the company's inclusive culture.
✨Express Your Enthusiasm for the Role
Let your passion for customer service shine through. Talk about why you enjoy helping people and how you can contribute to creating a first-class experience for customers. A positive attitude can set you apart from other candidates.
