At a Glance
- Tasks: Be the friendly voice answering customer queries about their water bills in a fast-paced contact centre.
- Company: Join Pelican, an award-winning company dedicated to exceptional customer service and employee wellbeing.
- Benefits: Enjoy flexible working hours, 25 days holiday, performance bonuses, and a healthcare package.
- Other info: No evenings or Sundays required; apply quickly as positions may close early!
- Why this job: Make a real difference daily while building your career in an inclusive and supportive environment.
- Qualifications: We seek energetic communicators who can build rapport and thrive under targets.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre, which is at the heart of our business. It is an exhilarating and fast-paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers that have queries regarding their water bills. Please note that if you are successful, the start date for this role will be Monday 24th August 2026 Telephone interviews will take place between 13th July until 28th July Face-to-face interviews will be held between 20th July until 31st July If successful, the training period will run between 24th August until 11th September , therefore we are not able to offer any annual leave during this time Our full-time roles can be 37 or 40 hours - it's your choice (no evenings, Sundays, or Bank Holiday working here). What you'll do You will be the first point of contact for many of our customers, with your main focus being on inbound calls. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day. As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment. From interview to offer, we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme, including our award-winning academy. What you'll need We are looking for someone who loves talking to people and can naturally build great rapport with our customers and colleagues. You will have confident, energetic, and professional communication skills, be friendly and have a positive, can-do' attitude. You will need to be able to demonstrate resilience and reliability, working to defined department targets. If you are ambitious, hitting your targets and enjoy a challenge, we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us. What you'll receive We offer a wealth of both financial and non-financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% A healthcare package that allows you to claim back healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us! TPBN1_UKTJ
Customer Service Adviser employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
Contact Details:
Pelican Business Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to billing and account queries. This will help you feel more confident during the interview when discussing how you would handle specific situations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and professional, as these traits are essential for building rapport with customers.
✨Tip Number 3
Research Pelican and its values, particularly their commitment to inclusivity and employee wellbeing. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training opportunities. This shows your enthusiasm for the role and your desire to integrate well into the company culture.
We think you need these skills to ace Customer Service Adviser
Excellent Communication Skills
Customer Service Orientation
Active Listening
Problem-Solving Skills
Resilience
Ability to Build Rapport
Time Management
Attention to Detail
Adaptability
Teamwork
Positive Attitude
Conflict Resolution
Ability to Work Under Pressure
Empathy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you handled inbound calls or resolved customer queries, as this will show you have the skills needed for the position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Pelican and how your positive attitude and communication skills align with their values.
Showcase Your Communication Skills:Since the role requires confident and professional communication, consider including examples in your application that demonstrate your ability to build rapport with customers and colleagues effectively.
Highlight Your Resilience:Pelican is looking for someone who can demonstrate resilience and reliability. Include examples of how you've successfully managed challenges in previous roles, particularly in fast-paced environments.
How to prepare for a job interview at Pelican Business Services
✨Show Your Communication Skills
As a Customer Service Adviser, you'll be the first point of contact for customers. Make sure to demonstrate your confident and professional communication skills during the interview. Practice active listening and respond clearly to questions to showcase your ability to build rapport.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would handle common customer queries, such as billing issues or payment arrangements. This shows that you are proactive and understand what the role entails.
✨Exhibit a Positive Attitude
The company values a friendly and positive approach. During the interview, maintain an upbeat demeanour and express your enthusiasm for helping customers. Share examples of how you've maintained a positive attitude in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of examples from your past experiences where you successfully resolved customer issues or met targets, and be ready to discuss these in detail.
