At a Glance
- Tasks: Be the friendly voice answering customer queries about their water bills in a fast-paced contact centre.
- Company: Join Pelican, an award-winning company dedicated to exceptional customer service and employee wellbeing.
- Benefits: Enjoy flexible working hours, 25 days holiday, performance bonuses, and a healthcare package.
- Other info: No evenings or Sundays required; apply quickly as positions may close early!
- Why this job: Make a real difference daily while building your career in an inclusive and supportive environment.
- Qualifications: We seek energetic communicators who can build rapport and thrive under targets.
The predicted salary is between 28800 - 42000 £ per year.
Customer Service Adviser employer: Pelican Business Services
Pelican is an award-winning employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture for Customer Service Advisers. With a strong focus on employee well-being, we provide flexible working options, comprehensive benefits, and numerous opportunities for career progression, ensuring that our team members can thrive both personally and professionally. Join us to be part of a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to billing and account queries. This will help you feel more confident during the interview when discussing how you would handle specific situations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and professional, as these traits are essential for building rapport with customers.
✨Tip Number 3
Research Pelican and its values, particularly their commitment to inclusivity and employee wellbeing. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training opportunities. This shows your enthusiasm for the role and your desire to integrate well into the company culture.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you handled inbound calls or resolved customer queries, as this will show you have the skills needed for the position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Pelican and how your positive attitude and communication skills align with their values.
Showcase Your Communication Skills:Since the role requires confident and professional communication, consider including examples in your application that demonstrate your ability to build rapport with customers and colleagues effectively.
Highlight Your Resilience:Pelican is looking for someone who can demonstrate resilience and reliability. Include examples of how you've successfully managed challenges in previous roles, particularly in fast-paced environments.
How to prepare for a job interview at Pelican Business Services
✨Show Your Communication Skills
As a Customer Service Adviser, you'll be the first point of contact for customers. Make sure to demonstrate your confident and professional communication skills during the interview. Practice active listening and respond clearly to questions to showcase your ability to build rapport.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would handle common customer queries, such as billing issues or payment arrangements. This shows that you are proactive and understand what the role entails.
✨Exhibit a Positive Attitude
The company values a friendly and positive approach. During the interview, maintain an upbeat demeanour and express your enthusiasm for helping customers. Share examples of how you've maintained a positive attitude in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of examples from your past experiences where you successfully resolved customer issues or met targets, and be ready to discuss these in detail.
