At a Glance
- Tasks: Join our team to provide exceptional customer service via phone, email, and letters.
- Company: Pelican is an award-winning company focused on customer services in Nailsea, near Bristol.
- Benefits: Enjoy 25 days holiday, a generous pension, performance bonuses, and healthcare packages.
- Other info: Apply quickly as we may close the advert sooner than expected!
- Why this job: Be part of a supportive culture with career growth opportunities and a focus on wellbeing.
- Qualifications: We seek confident, customer-focused individuals with strong communication skills and attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an adviser to join our friendly and engaging customer relations team who are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. The role is interested, varied and rewarding. Please note, this is a fixed term role for 12 months. What you'll do We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities. Our customer relations adviser role is Monday to Friday between the hours of 08:30 and 16:45. What you'll need We are looking for someone who is naturally customer focused, confident in dealing with customers over the phone, positive, flexible with a passion for helping others. You enjoy being part of a team and collaborating with your peers, but you are also trustworthy and can use your own initiative to confidently make decisions. You should have excellent verbal and written communication skills with great attention to detail and be able to work to department targets. If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us. What you'll receive We offer a wealth of both financial and non-financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increments yearly rewarding your first 3 years of service Performance related bonus of up to 10% A healthcare package that allows you to claim back healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us! TPBN1_UKTJ
Customer Relations Adviser employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Adviser
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our mission of providing exceptional customer experiences.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer complaints or improved customer satisfaction. Being able to share specific stories will demonstrate your problem-solving skills and customer focus, which are crucial for this role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves a lot of telephone interaction, being articulate and confident in your verbal communication will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. We value team players who can also take initiative, so be ready to discuss how you've worked effectively within a team and how you can contribute to our positive work environment.
We think you need these skills to ace Customer Relations Adviser
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. Emphasise your ability to handle complaints, build rapport, and communicate effectively, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping others and your enthusiasm for joining the customer relations team. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Communication Skills:Since excellent verbal and written communication skills are essential, ensure that your application is free from errors. Use clear and concise language to demonstrate your attention to detail.
Highlight Teamwork and Initiative:Discuss your experience working in teams and your ability to take initiative. Provide examples of how you've collaborated with colleagues to improve customer experiences or resolve complex queries.
How to prepare for a job interview at Pelican Business Services
✨Show Your Customer Focus
Demonstrate your passion for helping others by sharing specific examples of how you've provided excellent customer service in the past. Highlight situations where you built rapport and trust with customers, as this is crucial for the role.
✨Communicate Clearly
Since the role involves various communication channels, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle complex queries and complaints, showcasing your verbal and written communication skills.
✨Emphasise Team Collaboration
Talk about your experience working in teams and how you value collaboration. Mention any instances where you contributed to team success or supported colleagues, as this aligns with the company's emphasis on teamwork.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would approach high bill enquiries or resolve customer complaints, and be ready to explain your thought process and decision-making skills.
