At a Glance
- Tasks: Join our team to provide exceptional customer service via phone, email, and letters.
- Company: Pelican is an award-winning company focused on customer services in Nailsea, near Bristol.
- Benefits: Enjoy 25 days holiday, a generous pension, performance bonuses, and healthcare packages.
- Other info: Apply quickly as we may close the advert sooner than expected!
- Why this job: Be part of a supportive culture with career growth opportunities and a focus on wellbeing.
- Qualifications: We seek confident, customer-focused individuals with strong communication skills and attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are looking for an adviser to join our friendly and engaging customer relations team who are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. The role is interested, varied and rewarding.
Please note, this is a fixed term role for 12 months.
What you'll do
We help our customers with high bill enquiri...
Customer Relations Adviser in Nailsea employer: Pelican Business Services
Pelican is an exceptional employer located in Nailsea, just south of Bristol, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With a commitment to career progression, generous benefits including 25 days' holiday, a robust pension scheme, and a supportive environment for diverse groups, Pelican stands out as a rewarding place to build a meaningful career in customer service. Join us to be part of a team recognised for excellence in customer engagement and workplace mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Adviser in Nailsea
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our mission of providing exceptional customer experiences.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer complaints and resolve issues effectively. Highlighting specific situations where you've built rapport and trust with customers will show us that you have the skills we're looking for.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being able to convey information clearly and confidently will be crucial. Consider doing mock calls with friends or family to refine your approach.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. We value team players who can also take initiative. Be ready to discuss how you've successfully worked in teams before and how you can contribute positively to our customer relations team.
We think you need these skills to ace Customer Relations Adviser in Nailsea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. Emphasise your ability to handle complaints, build rapport, and communicate effectively, as these are key aspects of the Customer Relations Adviser role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others and your customer-focused attitude. Mention specific examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
Highlight Relevant Skills:In your application, clearly outline your verbal and written communication skills, attention to detail, and ability to work towards targets. These qualities are essential for the role and should be evident in your application.
Show Enthusiasm for Development:Express your eagerness to grow within the company. Mention any previous training or development experiences and how you look forward to taking advantage of the opportunities offered by the organisation.
How to prepare for a job interview at Pelican Business Services
✨Show Your Customer Focus
Demonstrate your passion for customer service by sharing specific examples of how you've helped customers in the past. Highlight your ability to build rapport and trust, as this is crucial for a Customer Relations Adviser.
✨Communicate Clearly
Since the role involves various communication channels, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle complex queries and complaints effectively.
✨Emphasise Team Collaboration
Talk about your experience working in teams and how you value collaboration. Mention any instances where you’ve worked with colleagues to improve customer experiences or resolve issues.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would approach high bill enquiries or investigate complaints, and be ready to explain your thought process.
