At a Glance
- Tasks: Lead and inspire a friendly team of meter readers in Taunton.
- Company: Join Pelican, an award-winning company focused on customer service and employee wellbeing.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a supportive work environment.
- Other info: Be part of a diverse workplace with great career development opportunities.
- Why this job: Make a real impact by developing your team and enhancing customer experiences.
- Qualifications: Passion for people, excellent communication skills, and experience in performance management.
The predicted salary is between 13 - 16 £ per hour.
We are looking for an experienced leader to work 15 hours per week across Monday and Wednesday each week, supporting, motivating and inspiring our Taunton based meter reading team.
You will work alongside the existing Team Leader in a job share arrangement in managing a hardworking and friendly field-based team of up to 12 meter readers working predominantly within the Taunton area. Your main base will be our Galmington depot in Taunton. Your team are responsible for obtaining and verifying water meter readings for our Bristol Water and Wessex Water customers as well as commercial water retailers.
A strong customer focus is essential to ensure that we WOW our clients and customers alike. With great attention to detail and meticulous planning, you will ensure your team are engaged, developed and supported to achieve their productivity expectations and deliver for our customers. We are incredibly proud of the family friendly environment we have built at Pelican and we know how important a work/life balance is for our people.
The ideal candidate will be passionate about people! If you are ready to embrace our coaching culture and can inspire, engage and develop people to work to be the best version of themselves, this is the role for you! Leading a team of meter readers working in a variety of locations, excellent personal and communication skills are essential. We are looking for someone who has an eye for detail and a true passion to refine processes and gain efficiencies to improve service levels for our customers. You will also thrive on bringing fresh ideas and different perspectives to the table. We work towards a clear set of targets, and you will support your team to achieve them. Experience working within a target-driven environment and a track record of excellent organisational skills are essential, as is demonstrable experience in performance management and coaching.
If you can bring the above, we'll ensure you are supported throughout your career with enrolment on our in-house management development program and regular coaching. We'll also ensure your role stays varied and stimulating by providing opportunities to get involved in upcoming projects and any of our fantastic people initiatives. A knowledge of the Taunton area would also be beneficial.
We offer a wealth of both financial and non-financial benefits, including:
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Meter Reading Team Leader in Bath employer: Pelican Business Services
Pelican is an exceptional employer, offering a supportive and family-friendly work environment in Taunton. With a strong focus on employee development through in-house management programmes and a commitment to work-life balance, we ensure our team members thrive both personally and professionally. Our generous benefits package, including enhanced holiday allowances and performance-related bonuses, alongside our inclusive culture, makes Pelican a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Reading Team Leader in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pelican's values and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their family-friendly environment.
✨Tip Number 2
Prepare some examples of how you've led teams in the past. Think about times when you motivated others or improved processes. This will demonstrate your leadership skills and passion for developing people, which is key for this role.
✨Tip Number 3
Practice your communication skills! Since you'll be leading a team of meter readers, being able to clearly convey ideas and expectations is crucial. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pelican team and ready to embrace our coaching culture.
We think you need these skills to ace Meter Reading Team Leader in Bath
Some tips for your application 🫡
Show Your Passion for People:In your application, let us see your enthusiasm for leading and developing a team. Share examples of how you've inspired others in the past, as we’re all about coaching and engagement here at StudySmarter.
Highlight Your Attention to Detail:Make sure to mention any experiences where your meticulous planning made a difference. We love candidates who can refine processes and improve service levels, so don’t hold back on showcasing your organisational skills!
Tailor Your Application:Take a moment to align your application with our values and the specifics of the role. Mention your knowledge of the Taunton area if you have it, and how you can contribute to our friendly environment and customer focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pelican Business Services
✨Know Your Team and the Area
Before the interview, take some time to research the Taunton area and understand the challenges and opportunities it presents for meter reading. Familiarise yourself with the existing team dynamics and think about how you can contribute to their success.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and motivate teams. Think of specific examples where you've successfully engaged a team or improved performance, as this will demonstrate your fit for the role.
✨Emphasise Customer Focus
Since customer satisfaction is key, come ready to share your experiences in delivering excellent service. Highlight any strategies you've used to WOW customers and how you plan to instil that same passion in your team.
✨Prepare Questions About Development Opportunities
Show your enthusiasm for growth by preparing thoughtful questions about the in-house management development programme and other coaching initiatives. This not only shows your interest in personal development but also aligns with the company's values.
