At a Glance
- Tasks: Lead fleet service operations, ensuring top-notch maintenance and customer support.
- Company: Join Pelican Yutong, a family-run business with over 100 years of history.
- Benefits: Enjoy a secure career path, work-life balance, and opportunities for growth.
- Other info: Be part of a dynamic team that values accountability and customer focus.
- Why this job: Make a real impact in a supportive environment focused on continuous improvement.
- Qualifications: Experience in fleet management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
To lead and manage fleet service operations, ensuring fleet customers receive efficient, high-quality maintenance, repair, and warranty support.
The role is responsible for overseeing fleet administration, service scheduling, warranty processes, parts coordination, and customer communication to maximise vehicle uptime and service performance.
- Key Responsbilities
- Fleet Operations Management
- Manage the day-to-day operation of the fleet service team.
- Lead and support the Fleet Administrator and Service Controller to ensure efficient workflow management.
- Ensure all fleet customer requirements are handled in accordance with manufacturer standards, service level agreements, and company processes.
- Monitor operational performance and implement improvements to enhance service delivery and customer satisfaction.
- Service Planning and Coordination
- Oversee the scheduling and allocation of FSE's for fleet repairs and warranty work.
- Ensure service bookings are planned effectively to minimise vehicle downtime.
- Coordinate with customers/RSM's to prioritise urgent fleet repairs and vehicle-off-road situations.
- Monitor work-in-progress and ensure timely completion of repairs.
- Warranty Management
- Oversee warranty administration activities to ensure claims are passed to the admin team to claim within manufacturer timeframes.
- Ensure warranty repairs are authorised, completed, and processed in accordance with manufacturer policies.
- Review warranty claim performance with the Service admin manager and address any issues affecting claim acceptance or recovery.
- Work with the RSMs for complex warranty cases and manufacturer queries.
- Parts Coordination
- Work closely with the Parts Department to ensure required parts are identified, ordered, and available ahead of scheduled repairs.
- Monitor parts availability and proactively manage supply issues that could affect repair completion for fleet customers.
- Oversee special orders and urgent requirements to minimise customer disruption.
- Customer and Fleet Account Support
- Maintain strong relationships with fleet operators and support the RSM's.
- Provide regular updates regarding vehicle status, repair progress, and estimated completion times.
- Resolve customer concerns and service-related escalations professionally and promptly.
- Ensure agreed service level commitments are consistently achieved.
- Monitor loss of use claims and associated record keeping.
- Manage, coach, and develop the Fleet Administrator and Service Controller.
- Set clear objectives and monitor team performance.
- Promote a culture of accountability, customer focus, and continuous improvement.
- Support training and development initiatives to maintain operational excellence.
- Compliance and Reporting
- Ensure compliance with manufacturer warranty standards, company policies, and health and safety requirements.
- Produce and analyse operational reports relating to fleet activity, vehicle downtime, FSE utilisation, warranty performance, and customer satisfaction.
- Identify trends and opportunities to improve efficiency and service outcomes.
- Reasons to Join Longevity
Join a company with over 100 year history and a bright future .
Pelican Yutong offers a secure and rewarding career path for employees who are dedicated to making a lasting impact in their roles.
At Pelican Yutong, we believe in investing in our employee's growth and development .
We provide the resources and support needed to advance y our career and reach your full potential .
Family Friendly Businesses
As a family business with 3 generations still working within the business, w e understand the importance of work life balance.
Fleet Support Manager in Castleford employer: Pelican Bus and Coach
Pelican Yutong is an exceptional employer that values its employees' growth and well-being, offering a secure career path within a family-oriented environment. With over 100 years of history, the company fosters a culture of accountability and continuous improvement, ensuring that team members receive the support and resources needed to excel in their roles. Located in a community-focused area, Pelican Yutong prioritises work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
